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Front Line Leader’s Tool Box

A Road Map for Establishing a Quality Program in the Clinical Laboratory

Get Guidelines National Efforts to Elevate Lab Stewardship Programs

Antimicrobial Stewardship and the Lab: It’s Always Better When We’re Together

How the Microbiology Lab Can Impact Patient Outcomes Using LEAN, Workflow Redesign, and New Automation

Recruitment and Retention of Clinical Lab Professionals

2020 Laboratory and Pathology Coding, Billing, and Reimbursement

Laboratory Outreach - A Continued Opportunity

The Golden Age of the Clinical Lab as We Transition from Volume to Value

Point of Care Testing - Should You Offer It?

PAMA: Lessons Learned from 2017

Advocacy 101: Effectively Influencing Federal and State Officials

KnowledgeLab 2019 Recording Package

MHS GENESIS: The New DoD Electronic Health Record

Have No Fear: How To Make It Real, Make It Right, and Hold Those Fierce Conversations

The Laboratory’s Role in Combating the Opioid and Synthetic Cannabinoid Crisis

Interviewing Do's and Don'ts: Best Practices

Error Management: Tracking and Trending to Process Improvement

Ascending the Laboratory Value Pyramid: Our Impact on Patient Outcomes & Organizational Performance

Clinical Lab 2.0: What is it? How Does This Translate into Laboratory Management and Leadership?

Making Laboratory Safety Stick

Essential Communication Techniques: Be a Better Writer, Presenter, and Manager

PAMA Update 2019

Employee Engagement Surveys: A Manager's Nightmare or Dream?

Improve Patient Experience: Optimizing the Lab Check-In Process

Mentorship – A Rewarding Journey

Patient Blood Management: Our Road to Certification

Help for the Crazy Busy: How to Get Control Over Your Time and Commitments

Managing Expenses for Reimbursement

PAMA and the Clinical Laboratory Fee Schedule 2019 Update

Procalcitonin Guided Antibiotic Stewardship in the Hospital: How to Use PCT Effectively

Succession Planning: Weather the Storm of Change

The Science of Success

KnowledgeLab 2018 Recording Package

Laboratory Integration: Outreach and Other Tactics

Understanding the Changes in Healthcare and Clinical Lab Marketplace

Coaching: How to Create Profound and Sustainable Positivity in Your Team

Collaborative Leadership

Talk or Walk: Surviving Cost, Reimbursement, and Other Challenges

DLM Exam Preparatory Course

Test Utilization Management An Update from the Trenches

The Dream of Automating the Microbiology Lab

The Patient Experience

Why Healthcare’s Evolution Creates Opportunity to Redefine the Value of Clinical

Will Health Plans Kill the Laboratory Outreach Program

Strategies for Successful Point of Care Programs

Closing the Personnel Gap

Developing Your Leadership Style

Engaging Staff in EHR Implementation and Reducing Risk

Five Interventions to Save Money and Satisfy Patients

Implementing a Laboratory IT-Driven Approach to Improving Patient Outcomes

How to Manage Lab Error

Influencing Your Leadership Team

Intelligent Business Using Business Intelligence

Military Perspectives on an Integrated, Affordable, High Quality Health Service

Operation Enduring Freedom

Planning Lean Laboratory

Project Management in the Laboratory Environment

Strategies for an Impactful Diversity and Inclusion Program

KnowledgeLab 2015 Ultimate Conference Session Package

KnowledgeLab 2015 Laboratory Leadership Package

KnowledgeLab 2015 General Sessions Package

How to Survive the Stress of Life

Know When to Hold Them, Know When to Fold Them...Dealing With Difficult Employees

Test Utilization Strategies at UnityPoint Health

Leadership Development - A Core Competency for Every Laboratory Manager

Leveraging Adaptive Leadership Theory in the Laboratory

Clinical Laboratory Management in the Military Health System

KnowledgeLab 2016: Full Recording Package

Military Health System Strategic Updates

Cultivating a Culture of Quality

CPR: A Customer and Employee Engagement Model

Leadership Developing Skills: Beyond Doing Things Right by Doing the Right Things

Stress, Burnout, and Emotional Intelligence

Charting the Course: An Urgently Needed Dynamic and Cutting Edge Program for Healthcare Leaders and Physicians

KnowledgeLab 2017 Recording Package

The New Imperative - Creating a Value-Driven Clinical Laboratory

Laboratory Quality Control Based on Risk Management

Laboratory Outreach Success - Alignment & Planning

Clinical Information for Genetic Test Selection & Interpretation

Strong Interventions to Reduce the Use of Unnecessary Laboratory Tests

Leveraging Strategic Relationships for Laboratory Success

Developing a Quality Management System for Your Laboratory

Understanding the Financial Impact of Quality Costs

Provider Report Cards: Outpatient Applications in Laboratory Utilization

Integrated Diagnostics: Optimizing the Quality of Diagnostics

Using the Laboratory Value Pyramid to Help Your Lab's Transformation

Leader Development: A Journey of Mentoring and Action Learning

Effective Test Utilization:A Laboratory’s 1st Step in Contributing to the New Healthcare Model

How the Proposed LDT Regulations Could Affect You

What All Laboratory Managers Need to Know About the PAMA Final Rule Webinar

Transitioning to the Future of Medical Laboratory Quality Systems

The Impact of Laboratory Services on Diagnostic Errors

Outreach Turning Points: Straight Answers for Tough Questions

Molecular Diagnostics: What is Happening at the Doctor-Patient Interface?

Hiring Winners Not Losers

Five Easy Pieces - Quality Concepts and Competencies for Lab Admin

Developing Leaders for a Rapidly Changing Future

Crossroads or Roundabout? An Interchange of Laboratory Vocabulary Standards

Building a Robust Competency Assessment Program

Avoiding the Blame Game - A Foolproof Tool

LOINC Code Mapping: It's a Laboratory Thing

'CAPA' (Corrective and Preventive Action) is a Trap-a

Laboratory Internal Audit Program: Tips for Developing and Implementing an Internal Audit Process

Deploying Advanced LEAN Six-Sigma Tools

Management Review and Its Role in a Quality Management System

Building a Quality Management System

Emotional Intelligence: How Behaviors, Thoughts, and Actions Promote Desired Results

Change Management, A Necessary Skill for Success

Outreach Sales: Beyond Skills

Winning the Generation Game: Mixing Five Generations of Employee

The Zika Virus Epidemic

Government Enforcement in the Clinical Laboratory Space