Clinical Laboratory Management Association

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Conference Recordings

KnowledgeLab 2019 Recording Package

The set of 15 video recordings includes the following KnowledgeLab 2019 conference sessions:

MHS GENESIS: The New DoD Electronic Health Record

MHS GENESIS is the new DoD Electronic Health Record that will support the delivery of healthcare to over 9.6 million beneficiaries. While the contracted cost exceeds 4 billion dollars, associated deployment and sustainment costs will likely well exceed that figure.

Have No Fear: How To Make It Real, Make It Right, and Hold Those Fierce Conversations

We've all been there. There is a challenging situation that needs to be addressed and we have no idea where to start. Or maybe we are in the middle of a perfectly normal conversation and, out of nowhere, it turns emotional. In both of these cases, we can feel threatened and insecure.

The Laboratory’s Role in Combating the Opioid and Synthetic Cannabinoid Crisis

This session will describe how the clinical laboratory must prepare to deal with the opioid and synthetic cannabinoid overdoses around the country. Findings from the most recent outbreak near Yale University in New Haven, CT in August 2018 will be presented, followed by a broad discussion...

Interviewing Do's and Don'ts: Best Practices

The ability to effectively interview and select the most qualified candidate is an important role for the hiring manager. Not all hiring decisions work out. You can do all the right things when hiring, and still end up with a person who isn't a match. If you are careful about the selection...

Error Management: Tracking and Trending to Process Improvement

The goal of this session is to share an example of a tracking tool for laboratory errors, what the review process is for the errors, and when to decide (and what tool to use) to implement process improvement. This tracking tool can be used alongside any organizational risk management software...

Ascending the Laboratory Value Pyramid: Our Impact on Patient Outcomes & Organizational Performance

Healthcare is transforming at a frenzied pace. The journey from a volume-based laboratory to one focused on high-value patient outcomes requires leveraging technology and data analytics, collaborating with key stakeholders, integration across the enterprise, and heightened engagement...

Clinical Lab 2.0: What is it? How Does This Translate into Laboratory Management and Leadership?

The paradigm of American health care is shifting from volume-based payment systems to value-based payment – based on better patient outcomes and cost-effective delivery of healthcare. Several leading health systems are moving to leverage the massive real-time data emanating from their in-system...

Making Laboratory Safety Stick

Managing your lab safety program is a job that never stops, but how you approach the various tasks has to change in order to prevent “safety stagnation.” Learn tips and tricks for spicing up your safety training and to make the material you’re giving stick so that your lab safety culture continues..

Essential Communication Techniques: Be a Better Writer, Presenter, and Manager

Whether in writing an email, a justification, or annual report, or when presenting your ideas in face-to-face encounters, clear, concise, and accurate communication is critical, for this is how you will be viewed as a leader. While you may have the education, experience, and maturity to share...

PAMA Update 2019

Significant changes have been made to the implementation of the Clinical Laboratory Fee Schedule (CLFS) since its introduction under PAMA in 2018. The Applicable Laboratory criteria have been expanded to include hospital laboratories engaged in outreach.

Employee Engagement Surveys: A Manager's Nightmare or Dream?

Employee engagement has become a buzzword in many businesses, including healthcare. Leaders are held accountable for employee engagement scores.

Improve Patient Experience: Optimizing the Lab Check-In Process

Observations of long lines at the Mayo Clinic Florida lab check-in desk during peak business initiated this project. The long lines can become a burden on patients waiting in line, to traffic passing through as well as those trying to access the elevators.

Mentorship – A Rewarding Journey

An effective mentor/mentee relationship is unique and can be one of the most meaningful relationships in a lifetime or a career. A successful mentoring relationship is not accidental; rather it takes hard work and commitment. Key to a successful mentoring relationship is making...

Patient Blood Management: Our Road to Certification

Williamson Medical Center, a 185 bed not for profit community hospital, became the fourth hospital in the country to be granted certification in Patient Blood Management by the Joint Commission. Patient Blood Management is an interdisciplinary, evidence-based, patient-centered approach...

Help for the Crazy Busy: How to Get Control Over Your Time and Commitments

The stress of having too much to do and not enough time to do it is overwhelming. In this interactive session, Andy Kaufman shares practical lessons to help you get a better handle on what it takes to more successfully manage your time and commitments.

The Science of Success

This presentation focuses on the importance of so-called emotional intelligence (or EQ) in predicting success and provides specific strategies for increasing your own EQ.

KnowledgeLab 2018 Recording Package

The recording package includes a variety of 6 general, featured, and breakout sessions from the KnowledgeLab 2018 conference worth 6.5 CEUs available.

Laboratory Integration: Outreach and Other Tactics

This presentation describes the different laboratory integration models that are currently in place in the industry and covers the benefits and challenges realized by each model.

Understanding the Changes in Healthcare and Clinical Lab Marketplace

This session identifies specific changes now visible in the laboratory-testing marketplace. Each major trend or change is discussed and analyzed from two perspectives of how it alters the status quo.

Coaching: How to Create Profound and Sustainable Positivity in Your Team

This presentation provides a significant shift in how you work with your team by learning coaching skills that will not only make a profound difference in employee engagement but will create sustainable positivity within your team. Manage less and coach more to keep up with today's employee challeng

Collaborative Leadership

This presentation discusses various leadership experiences and how to effectively manage human resources. The presenter also covers leading different generations, including how to give feedback in light of capacities, talents, possibilities, visions, and values.

Talk or Walk: Surviving Cost, Reimbursement, and Other Challenges

This presentation draws from more than 40 years of laboratory management experience and provides specific examples of exploiting opportunities and overcoming threats in order to communicate the value of the laboratory.

DLM Exam Preparatory Course

This course presented by qualified faculty presenters serves as an intensive test prep course addressing all four components of the DLM exam. Topics of review include financial management, operations management, personnel management and quality management.

Test Utilization Management An Update from the Trenches

The session will describe the experiences of a major pediatric teaching hospital in creating and implementing a strategy for laboratory test utilization management, including the use of active test order review by a genetic counselor, real-time best practice alerts, test cost guidance, the use of...

The Dream of Automating the Microbiology Lab

This presentation will introduce attendees to the most current automated microbiology systems, how to justify their purchase, and developing a strategic implementation plan.

The Patient Experience

Enhancing the patient experience with the use of blacklight. DNV Surveyors suggested this should be a best practice.

Why Healthcare’s Evolution Creates Opportunity to Redefine the Value of Clinical

Discuss benefits and disadvantages of specific trends and market forces as they relate to laboratory testing. Learn how to Describe different strategies that clinical laboratories can use to maintain access to patient specimens in a financially-sustainable manner.

Will Health Plans Kill the Laboratory Outreach Program

Across the US, many community-based laboratories are experiencing erosion of their outreach program volumes and revenue. This erosion is largely due to the lack of access to insurance contracts and/or aggressive steerage campaigns launched by insurance companies.

Strategies for Successful Point of Care Programs

While this presentation spotlights challenges particularly in Military Medical Treatment Facilities, this presentation is applicable to all facilities seeking efficient operations. Laboratory professionals must employ strategies to successfully implement and maintain a viable POCT program.

Closing the Personnel Gap

This recording will introduce the fundamental principles of LC-MS/MS and its evolving applications in clinical laboratories. This session provides an opportunity for the audience to become familiar with the fundamental principles of the most common used clinical mass spectrometers and their major...

Developing Your Leadership Style

This presentation defines leadership, discusses developing a personal leadership style, strategic Leadership, creating other leaders and generational Leadership.

Engaging Staff in EHR Implementation and Reducing Risk

Learn about electronic health records (EHRs) and the activities of CDC’s Laboratory Health Information Technology (LabHIT) Team, including the recent report, “The Essential Role of Laboratory Professionals: Ensuring the Safety and Effectiveness of Laboratory Data in Electronic Health Record Systems.

Five Interventions to Save Money and Satisfy Patients

Attendees will learn why laboratory test utilization is useful in the current health care environment. They will be introduced to one effective program and the five interventions used by this program. They will learn how to establish a committee to implement test utilization, and they will be...

Implementing a Laboratory IT-Driven Approach to Improving Patient Outcomes

An extension of the Tuesday keynote at KnowledgeLab 2015, learn in depth how to improve patient outcomes using a specific IT approach!

How to Manage Lab Error

The goal of this short topic is to reinforce PT basics, offer troubleshooting guidelines, incorporate PT into a total performance improvement package, and suggest prevention as a proactive approach. It will review appropriate quality control ranges and then determine the acceptability of a range us

Influencing Your Leadership Team

Your effectiveness as a laboratory manager is dependent on your ability to influence your leadership team. It is important for you to recognize your role in creating a healthy leadership team and to understand each individual member's perspectives.

Intelligent Business Using Business Intelligence

With reduced reimbursement Laboratories are under increasing pressure to optimize business practices, improve utilization and cut costs. Business intelligence (BI) is a set of computer-based tools that provide organized, well structured and understandable views of laboratory operational and...

Military Perspectives on an Integrated, Affordable, High Quality Health Service

After this session, participant will be able to:

Discuss the relationship between the civilian and military laboratories.
Identify specifics of how laboratories can serve as key collaborators and leaders in effecting change within both military and civilian health systems
Articulate the qualities o

Operation Enduring Freedom

Three Commanders' perspective on challenges faced before, during, and after deployment. Facing blood banking challenges in austere environment to meet or exceed FDA/AABB Standards. Change of practices and procedures during three rotations, evolution of 'Vampire Program', and prospective expectations

Planning Lean Laboratory

After we determined the best Lean design for our laboratory, we began to develop a plan that would allow us to implement the design while keeping our existing laboratory fully functional and able to provide uninterrupted patient care.

Project Management in the Laboratory Environment

A presentation on the drivers and attributes of successful project management in the healthcare/Laboratory environment. The presentation will illustrate and discuss how project management in healthcare differs from traditional project management activities.

Strategies for an Impactful Diversity and Inclusion Program

Diversity and Inclusion is imperative for success in today's global economy. Many organizations realize the value in hiring and retaining a diverse workforce that represents the communities and customers they serve.

KnowledgeLab 2015 Ultimate Conference Session Package

Includes the four General Sessions from KnowledgeLab 2015 plus 16 additional breakout sessions:

KnowledgeLab 2015 Laboratory Leadership Package

Includes select breakout sessions from KnowledgeLab 2015 that align with the Fundamentals of Laboratory Leadership Course

KnowledgeLab 2015 General Sessions Package

Recordings from the KnowledgeLab 2015 Conference General Session Recordings:

How to Survive the Stress of Life

In a serious yet humorous manner, Dr. Creagan will share with the "insider's recipe" to go the distance in today's environment. He will emphasize the biology, psychology, spirituality and sociology of stress.

Know When to Hold Them, Know When to Fold Them...Dealing With Difficult Employees

Human resources is one of the most difficult and often time consuming areas of laboratory management. Over time, some employees can become complacent or disengaged with their job creating a tense work place, making them, and perhaps others, unhappy employees.

Test Utilization Strategies at UnityPoint Health

Test Utilization is a strategy for performing appropriate laboratory and pathology testing with the goal of providing high-quality, cost-effective patient care. The knowledge gained from test utilization strategies can be used by the laboratory and shared with physicians to ensure that correct...

Leadership Development - A Core Competency for Every Laboratory Manager

This presentation will provide insight into how to get the right people on the bus in the right seats on the bus so that your organization can attain its full potential in the marketplace.

Leveraging Adaptive Leadership Theory in the Laboratory

This session will explore the practice of adaptive leadership and how the practice differs from management.

Clinical Laboratory Management in the Military Health System

Col. Brian Castelton, US Air Force, Col. Kris Calero, US Army and CDR Adrian Gaskin, US Navy, will provide an overview of laboratory medicine within the Military Health System (MHS) and Department of Defense (DoD). Panel members will share their experiences, challenges and solutions for laboratory..

KnowledgeLab 2016: Full Recording Package

The set of 6 recordings can be purchased for $79 ($99 for non-members). Sessions include:

Military Health System Strategic Updates

Brigadier General Dienst will reviews current strategies and initiatives of the DHA as it pertains to implementing shared services with common measurement of outcomes; enabling rapid adoption of proven practices, helping reduce unwanted variation, improving the coordination of care across time and t

Cultivating a Culture of Quality

This session explores essential attributes to achieving a culture of quality in a laboratory, several of which are required for ISO 15189 conformance.

CPR: A Customer and Employee Engagement Model

Developing the concept of CPR - not cardiopulmonary resuscitation, but rather Courtesy, Professionalism and Respect - adapted from the NYC Police Department, to show its application to our customer and employee engagement programs.

Leadership Developing Skills: Beyond Doing Things Right by Doing the Right Things

This breakout will offer some best practices in creating a leadership environment that appreciates and capitalizes on different personalities that can be brought together to form a successful and functional work team.

Stress, Burnout, and Emotional Intelligence

This session will specifically explore our ability to resist the negative effects of stress and its undue negative influence on decision making by helping the leader flex and adapt to change.

Charting the Course: An Urgently Needed Dynamic and Cutting Edge Program for Healthcare Leaders and Physicians

The healthcare system that will emerge and succeed will not necessarily be based on ACO's, medical homes, or any other nationally-directed idea, but it will be one that understands how to include, empower, motivate, and inspire the people who are the organization, as well as deal happily with the...

KnowledgeLab 2017 Recording Package

The set of 6 recordings includes these KnowledgeLab 2017 conference sessions: