Understanding the Financial Impact of Quality Costs

Presented by Anne Daley, MS, CMQOE(ASQ)CSSBB, CLC(AMT), MT(ASCP)DLM

Every laboratory leader should be able to distinguish between costs that support good quality (prevention and appraisal) and those costs that result from poor quality (failure). When a laboratory understands the financial impact of quality costs it is able to apply this information to continually improve their processes, services, and financial well-being.

Learning Objectives

  • List, describe, and provide laboratory examples of quality costs.
  • Distinguish between costs that support good quality and those that result from poor quality.
  • Use basic tools to quantify laboratory failure costs.

Continuing Education
1.0 Continuing Education Unit

Body of Knowledge Learning Domains

  • Financial Management

Content Level

  • Advanced


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  • $49 for Non-Members

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