General Session Speakers

Sunday, March 26, 2017 | 6:00 p.m. - 7:30 p.m.

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Building Resilience

Human brain is a complex information processor that is organized as a giant network of approximately 90-billion neurons. Despite its phenomenal abilities, our brain struggles with several specific vulnerabilities that predispose to deficits in resilience, and produce unwarranted stress.

In this workshop Dr. Sood will take you on a back-stage tour of the human brain to help you understand the brain mechanisms that deplete our vitality every single day. Based on this knowledge, you’ll learn simple, practical, insightful and fun practices that can engage the right brain networks to help you build resilience, improve focus, enhance happiness and deepen relationships.

This approach has been in twenty completed research studies at Mayo Clinic and elsewhere, with the results showing consistent and significant improvement in stress, anxiety, resilience, mindfulness, happiness, and positive health behaviors.    

About Dr. Sood:

Dr. Amit Sood directs the Mind-Body Medicine Initiative and is Professor of Medicine at Mayo Clinic. Dr. Sood is the creator of the Mayo Clinic Resilience Program. He is the author of the books, The Mayo Clinic Guide to Stress-Free Living, The Mayo Clinic Handbook for Happiness, and Immerse: A 52-Week Course in Resilient Living. Dr. Sood received the 2010 Distinguished Service Award, the 2010 Innovator of the Year Award, the 2013 Outstanding Physician Scientist Award and the 2016 Faculty of the Year Award from Mayo Clinic. Dr. Sood was honored as Robert Wood Johnson Health Care Pioneer for February 2015. The Ode Magazine selected Dr. Sood as one among top 20 intelligent optimists helping the world to be a better place. In 2016, Dr. Sood was selected as the top impact maker in healthcare in Rochester, MN.


Monday, March 27, 2017 | 8:00 a.m. - 9:00 a.m. 

Charting the Course: An Urgently Needed Dynamic and Cutting Edge Program for Healthcare Leaders and Physicians


In many respects, American health care over the past several years has resembled a disparate fleet stuck in port during a series of mega-storms; however, the storm clouds have essentially passed to the extent that we know we have to build a true system, and it involves vastly more than just insurance. It's time to leave the harbor - despite general apprehension and confusion over which course to follow. 

True, there will be many battles to come over how to create a true system of healthcare in the U.S., but the overall seismic movement from a fee-for-service world, to one in which measurements and reimbursements - and survival - are based on the quality and effectiveness of outcomes is frankly unstoppable.  The tectonic move from "No Margin, No Mission," to "No Outcome, No Income" cannot be stopped.

About John Nance:

One of the key thought leaders to emerge in American Healthcare in the past decade, John J. Nance brings a rich and varied professional background to the task of helping doctors, administrators, boards and front-line staff alike survive and prosper during the most profoundly challenging upheaval in the history of modern medicine. A native Texan, John earned his bachelor's and juris doctor degrees from Southern Methodist University. A decorated U.S. Air Force pilot, aviation analyst for ABC World News and Aviation Editor for Good Morning America, John was named a distinguished alumni by SMU twice - in 2002 and again in 2010. 


Tuesday, March 28, 2017 | 1:15 p.m. - 2:45 p.m. LabLeaders_LOGO_FINAL_no_tag.png

The Impact of a Quality-Driven Lab, sponsored by


headshot med-lab mag.jpgeschliman_patty.jpgOptimized-Majorowicz-Jason_3-2016.jpgchristy.jpgJennifer Dawson, MHA, DLM(ASCP), LSSBB

Patty J. Eschliman, MHA, MLS(ASCP)CM DLMCM

Jason Majorowicz, MBA

Christina P. Nickel, MHA, MLS(ASCP)CM, CPHQ


Ever wonder what a group of forward-thinking quality experts might unearth when it comes navigating the realities of laboratory science? Well, LabLeaders and CLMA did!Behind the scenes access to insights revealed by our lab leaders at the CLMA & LabLeaders Roundtable

  • Discussion on the top-quality challenges facing labs today
  • Actionable strategies to navigate the quality landscape in your organization
  • Opportunity to collaborate with your peers

For more information, view the full descripition.

CLMA President Patty Eschliman invites you to attend this session!


Wednesday, March 29, 2017 | 10:30 a.m. - 11:30 a.m. GSSLogo_aVOSB.jpg

Military Health System Strategic Updates, sponsored by Government Scientific Source 

The mission of the Defense Health Agency (DHA) is to be a joint, integrated Combat Support Agency (CSA) that enables the Army, Navy and Air Force medical services to provide a medically-ready force and ready the medical force to Combatant Commands in both peacetime and wartime. The DHA supports delivery of integrated, affordable and high quality health services to Military Health System (MHS) beneficiaries and is responsible for driving greater integration of clinical and business processes across the MHS.

Brigadier General James Dienst, Director of the Education and Training, Defense Health Agency, will review current strategies and initiatives of the DHA as it pertains to implementing shared services with common measurement of outcomes - enabling rapid adoption of proven practices, helping reduce unwanted variation, improving the coordination of care across time and treatment venues and exercising management responsibility for joint shared services and health plans. Vice Admiral Bono will introduce specific Department of Defense (DoD) Laboratory Medicine initiatives as they pertain to DHA's strategic plans.


About Brigadier General Dienst

Brigadier General Dienst directs the joint development and sustainment of Department of Defense medical training initiatives and academic policy, and is directly responsible for three medical institutes that graduate over 20,000 enlisted medical personal each year. He also provides combat trauma and joint medical operations training to over 260,000 department of defense personnel, as well as leadership training for current leaders of military healthcare organizations.

General Dienst also serves as the Chief, Biomedical Sciences Corps of the United States Air Force, supporting 75 medical training facilities. He is originally from Wichita Kansas, and was commissioned into the Biomedical Sciences Corps in 1995. He is the recipient of a number of awards, including the Legion of Merit with Oak Leaf Cluster and Defense Meritorious Service Medal.