Updates on KnowledgeLab 2020
Page last updated: August 17, 2020
Our Statement as of August 17, 2020: Full Refund Offer – Act Now!
CLMA is very pleased to announce a full refund offer to all KnowledgeLab 2020 paid registrants as well as paid sponsors and exhibitors.
CLMA leadership and our headquarters team have worked diligently since cancelling KnowledgeLab 2020 to steward our organization and continue to deliver value to our members and supporters. A key goal in our insurance negotiations was the ability to refund all registrants and sponsors/exhibitors. Without a successful claim, CLMA would not have been financially able to do so.
We received notification that our insurance settlement supports our goal, and the CLMA Board has approved a full refund offer to all paid registrants as well as our paid sponsors and exhibitors.
All eligible registrants and sponsors/exhibitors received an email today, August 17, 2020, with information on how to request a refund. Please note that action is required within by October 26, 2020, and details of those actions are explained in the email. If you believe you are eligible to receive a refund and did not receive this email, please contact us at email@example.com.
We are sincerely appreciative of your ongoing patience as we navigated this unprecedented set of circumstances.
Our Statement as of June 18, 2020
Our insurance claim related to the cancellation of KnowledgeLab 2020 was submitted in early June. We're currently awaiting an update from our insurance adjuster, and we hope to hear back in July.
Our Statement as of April 30, 2020
In our last message to you, we shared that we would provide an update on our refund policy as a result of the cancellation of KnowledgeLab 2020 by the end of April.
As a valued member of our organization, we feel it is our responsibility to be transparent about our financial situation. With KnowledgeLab being our primary source of revenue each year, the cancellation of this valued event has placed CLMA in a difficult financial position. At this point, we have not finalized contract negotiations, nor received clear information regarding our insurance claim and as a result, do not feel we have the right data in hand to make a sound decision related to refunds.
As a result, to determine the best course of action for our organization, while also ensuring that we make the best decision for CLMA members, vendors and exhibitors, we need more time. We want to assure you our CLMA Board of Directors and staff are actively pursuing all options to help us evaluate if refunds will or will not be possible, and in full transparency, believe this could take several months. We commit to keeping you informed as we work through this process.
As we continue to evaluate and define the future of CLMA, know that maintaining your loyalty, engagement and involvement are paramount. Serving as your professional organization is our greatest duty and one that we don’t take lightly.
Should you have additional questions, please reach out to us firstname.lastname@example.org.
I thank you for your understanding and patience.
Carol Collingsworth, MBA, MT(ASCP)SC
Our Statement as of March 12, 2020
After much review, dialogue with key stakeholders and considerable evaluation of the evolving public health situation, the CLMA Board of Directors has decided to cancel KnowledgeLab 2020, March 29 – 31, in Louisville, Kentucky.
CLMA does not take this unprecedented decision lightly. Our primary concern is not only for the safety and well-being of our attendees and vendors, but also for the health and safety of the employees and families you work with and on behalf of in your laboratories. Your time away from the laboratory would have a significant impact on operations during this critical time, and, with that in mind, we as an organization could not ask you to do that.
The very heart of what we do is serve others in times of uncertainty by providing accurate, timely information which is subsequently used to make important decisions, and our work is of the utmost importance during this developing situation.
We appreciate your understanding that this situation is one that is beyond everyone’s control, and we look forward to welcoming you to next year’s event, KnowledgeLab 2021, from March 21 – 23, in Nashville, Tennessee.
If you have already registered for the event, you can expect to receive an email communication by April 30 with more information with next steps and our refund policy.
Please reference our frequently asked questions below for answers to anticipated questions you may have. Should you have additional questions, please contact us via email at email@example.com. We appreciate, in advance, your ongoing patience as our team navigates this unprecedented time.
Carol Collingsworth, MBA, MT(ASCP)SC
Will KnowledgeLab 2020 be rescheduled to take place later this year?
There are many details and factors that go into planning an event such as KnowledgeLab. Based on this, KnowledgeLab 2020 will not be rescheduled for later this year. We look forward to welcoming you to next year’s event, KnowledgeLab 2021, from March 21 – 23, in Nashville, Tennessee.
Will paid attendee and exhibitor badge registrations be refunded?
All eligible registrants and sponsors/exhibitors received an email on August 17, 2020 with information on how to request a refund. Please note that action is required within 60 days of August 17, 2020 and details of those actions are explained in the email. If you believe you are eligible to receive a refund and did not receive this email, please contact us at firstname.lastname@example.org.
Will exhibitors be refunded for booth space?
All eligible sponsors/exhibitors received an email on August 17, 2020 with information on how to request a refund. Please note that action is required within 60 days of August 17, 2020 and details of those actions are explained in the email. If you believe you are eligible to receive a refund and did not receive this email, please contact us at email@example.com.
What is the situation with hotels if I booked through the CLMA conference hotel website/room blocks?
Individuals who made hotel reservations inside the CLMA conference room block will not have to pay penalties or fees associated with their reservations. All reservations that were inside the CLMA conference room block at the Hyatt Regency Louisville and Louisville Marriott Downtown have been cancelled.
If you made your reservation outside of the CLMA conference room block, you will need to directly cancel your room reservation. If you are unsure if you booked within the CLMA conference room block, we recommend reaching out to your hotel directly to confirm that your reservation has been cancelled.
CLMA is not responsible for any no-show or late cancellation fees assessed to you from your reservation outside of the CLMA conference room block.
Louisville Marriott Downtown: (502) 627-5045
Hyatt Regency Louisville: (502) 581-1234
Will attendees and exhibitors be refunded for airline tickets?
CLMA is not responsible for reimbursement of airfare.
Will any sessions be made available virtually?
CLMA is looking into ways we can provide the valuable content from the conference virtually to our attendees and members in the coming months. More information will be shared if and when it becomes available.
How will the conference cancellation impact the organization?
CLMA did not make this decision lightly. Over the coming months, CLMA has many steps to take, including determining and analyzing the financial impact of this drastic, but necessary, cancellation of our annual event.
While we recognize our decision to cancel as the right one, the association’s contracts with many vendors and host hotels require that we work in coordination with our legal counsel and insurance provider to make every effort to ensure the best possible outcome for our organization.
We will provide additional communication to the members as it relates to impact of the future, should it be necessary. We ask for your patience as we work through the process.
Please contact us via email at firstname.lastname@example.org if you have additional questions. We appreciate, in advance, your ongoing patience as our team navigates this unprecedented time.