Frequently Asked Questions

Education and Learning

How do I know what educational sessions will be offered this year?
There will be a wide variety of general session presentations, pre-conference workshops and educational breakout sessions available at KnowledgeLab 2018. Click here to view the most up-to-date schedule.

How many CEUs can I earn at KnowledgeLab?
Attendees can claim up to 23 CEUs at KnowledgeLab 2018 inclusive of a full-day pre-conference workshop. Full Conference only (no pre-conference workshop) attendees can claim 16+ CEUs.

How do I claim my CEUs? Do I need to sign in so you know I attended a session?
You must attend the session(s) for which you intend to claim CE credit. Instructions to claim CEUs from the conference will be provided to you via email following the event. You do not need to sign in to any sessions. Attendance is on the honor system.

Are the educational sessions and General Sessions slides available online?
Educational session slides will be posted for all KnowledgeLab 2018 registrants to access once they are available. Hard copy presentation handouts will not be provided, and it is the attendee's responsibility to print handouts in advance of the session. Slide posting is at the sole discretion of the keynote presenter.

Hotel & Travel

Where does KnowledgeLab 2018 take place?
KnowledgeLab 2018 will take place at the Long Beach Convention Center in Long Beach, CA.

Where is the hotel? Is it close to the event?
We have reserved blocks of rooms at the Hyatt Regency Long Beach and Renaissance Long Beach hotels for attendees, both of which are a short walk from the convention center. Click here for more information. 

Mobile App

Will there be a mobile app?
Yes, CLMA is excited to share that we will have a mobile app available for KnowledgeLab 2018. More details will be available in Spring 2018.


How do I register?
Registration for KnowledgeLab 2018 is now open! Click here to view registration rates, deadlines, and register today!

Do I have to be a CLMA member to attend?
While KnowledgeLab attendance is open to everyone, we encourage you to consider joining CLMA as a member to take advantage of heavily discounted registration rates, as well as all of the other benefits that CLMA offers. New this year, CLMA is offering a bundled conference registration + 2018 Full Membership option for non-members - a $200 savings off the Non-Member registration rate!

Do you have any resources that I can use to obtain funding to attend KnowledgeLab 2018?
The KnowledgeLab 2018 Justification Letter provides a template for you to use as an outline for requesting funding to attend the conference.

What is the registration cancellation policy?
All cancellations must be received in writing no later than March 30, 2018. All monies will be refunded minus a $100 processing fee. After March 30, CLMA will make no partial or full refunds for cancellations or failure to attend the conference. Registrations may, however, be transferred to another employee at your facility. Transfer requests must be made in writing to

Social Media

How do I engage with CLMA and KnowledgeLab on social media?
Visit CLMA on Facebook, Twitter or LinkedIn using #KnowledgeLab2018 to stay up-to-date with all of the upcoming deadlines and events!

Exhibitor and Sponsorship Opportunities

How do I become an exhibitor or sponsor?
There are several different exhibition and sponsorship opportunities and levels for KnowledgeLab 2018. Click here to see them all or contact our sponsorship and exhibits team directly: