KnowledgeLab Recordings

 

Contents

KnowledgeLab 2016 Recording Package | KnowledgeLab 2016 Individual Sessions | KnowledgeLab 2015 Recording Packages | KnowledgeLab 2015 Individual Sessions 

 

2017 KnowledgeLab Recording Package

KnowledgeLab 2017 Recording Package
KnowledgeLab 2017 Recording Package

*Pre-purchase the KnowledgeLab 2017 Recording Package today!

The set of 6 recordings includes KnowledgeLab 2017 conference sessions:

  • Charting the Course: An Urgently Needed Dynamic and Cutting Edge Program for Healthcare Leaders and Physicians - John J. Nance
  • Stress, Burnout, and Emotional Intelligence - Even Great Leaders Make Bad Decisions - Calvin Guyer, MS, CPC, CFP
  • Leadership Developing Skills: Beyond Doing Things Right by Doing the Right Things - Anthony Kurec, MS, H(ASCP)DLM
  • CPR: A Customer and Employee Engagement Model - Joseph Gerard Keary, Sr, MS, MBA
  • Cultivating a Culture of Quality - Jennifer Dawson, MHA, LSSBB, DLM(ASCP)
  • Military Health System Strategic Updates - Vice Admiral Raquel Bono

Credit: 6.0 Educational Contact Hours
Price: $179 for KnowledgeLab 2017 Attendees | $229 for Members | $339 for Nonmembers

*Courses will be made available in CLMA's eLearning center early summer 2017

 

2016 KnowledgeLab Recording Package

 

2016 KnowledgeLab Individual Recording Sessions

 

 

 

 

 

 

2015 KnowledgeLab Recording Package

Package Title Contact Hours Details
$79 ($99 for non-members) General Session Package 4.0 Includes all four general sessions from Monday, Tuesday, and Wednesday
$79 ($99 for non-membersmembers) Laboratory Leadership Package 4.0 Includes select breakout sessions specifically related to leadership in the laboratory
$179 ($199 for non-members)Ultimate Conference Session Package  15.5 BEST VALUE! Includes all four general sessions, the laboratory leadership package sessions, PLUS 12 additional breakout sessions. 

KnowledgeLab 2015 Ultimate Conference Session Package
KnowledgeLab 2015 Ultimate Conference Session Package

Includes the four General Sessions from KnowledgeLab 2015 plus 16 additional breakout sessions:

  • Monday Morning General Session: Military Perspectives on an Integrated, Affordable, High-Quality Health Service:Lessons for Civilian Clinical Laboratories
  •  Tuesday Morning General Session: The Post-Analytic Phase of Laboratory Testing-Whens it Over and How do We Optimize it? - Dr. Michael Kanter
  • Increasing Clinical Effectiveness Abstract Presentations
  • Closing General Session: Why Healthcare's Evolution Creates Opportunity to Redefine the Value of Clinical Labs - Robert Michel 

Breakout Sessions:

  • Developing Your Leadership Style 
  • Strategies for an Impactful Diversity & Inclusion Program 
  • Project Managment in the Laboratory Envionrnment
  • Test Utilization Management: An Update from the Trenches
  • Will Health Care Plans Kill the Laboratory Outreach Program?
  • Closing the Personnel and Financial Gaps to bring Mass Spectrometry to Clinical Labs 
  • How to Manage Lab Error and Pass Proficiency Testing
  • Influencing Your Leadership Team
  • Implementing a Laboratory IT-driven Approach to Improving Patient Outcomes
  • Operation Enduring Freedom (OEF) Blood/Blood Products Management Experience
  • Intelligent Business Using Business Intelligence
  • Planning for the Implementation of a Lean Laboratory
  • The Patient Experience 
  • Strategies for Successful Point of Care Program 

15.5 Educational Contact Hours

Price: $179 for members | $1599 for non-members

 

 

 

KnowledgeLab 2015 Individual Recording Sessions

KL 15 Course: Strategies for an Impactful Diversity and Inclusion Program
KL 15 Course: Strategies for an Impactful Diversity and Inclusion Program

Diversity and Inclusion is imperative for success in today's global economy. Many organizations realize the value in hiring and retaining a diverse workforce that represents the communities and customers they serve. However, it remains a challenge for business leaders to design and implement a successful, cohesive diversity and inclusion program without overhauling its entire business model. How do you make the program intentional and structured? How do you ensure the program is inclusive in its scope? How do you measure what really matters?

This presentation will help leaders answer an abundance of questions around designing and implementing a world class diversity and inclusion program that will enhance their ongoing recruitment, assimilation and employee engagement practices.

After this session, participant will be able to:

  • Describe the unique and varied characteristics of a diverse and inclusive workforce and communicate the business case for a robust diversity and inclusion program.
  • Implement strategies to hire employees of different backgrounds including ethnic, cultural and other unique characteristics and implement programs that will shift diversity from a crucial conversation to a culture of inclusion.
  • Utilize program tools to improve productivity, employee morale and reduce the risk of discrimination claims and establish metrics to measure the impact of the diversity and inclusion program.

1.5 Educational Contact Hours

Price: $49 for members | $79 for non-members

 

 

KL 15 Course: Project Management in the Laboratory Environment
KL 15 Course: Project Management in the Laboratory Environment

A presentation on the drivers and attributes of successful project management in the healthcare/Laboratory environment. The presentation will illustrate and discuss how project management in healthcare differs from traditional project management activities.

After this session, participant will be able to:

  • Learn the essentials for project planning and scope definition..
  • Learn how to define success and how to determine when a project is actually done.
  • Learn the basics for assembling and presenting a project budget.

1.0 Educational Contact Hours

Price: $49 for members | $79 for non-members

 

 

KL 15 Course: Planning Lean Laboratory
KL 15 Course: Planning Lean Laboratory

After we determined the best Lean design for our laboratory, we began to develop a plan that would allow us to implement the design while keeping our existing laboratory fully functional and able to provide uninterrupted patient care. To assist us in this endeavor, we used software that allowed us to simulate every step of the implementation of the Lean lab. In taking this approach, we were able to proactively foresee potential problems with the transition and plan accordingly. To date, we have successfully used this method to implement Lean designs in four of our network laboratories.

After this session, participant will be able to:

  • Two software programs (Microsoft Visio and Open Office Draw) will be presented for evaluation on their ability to simulate a transition to a Lean laboratory.
  • The audience will recognize the benefit of the Lean simulation in helping to predict the limitation or success of a given laboratory design.
  • The audience will recognize the benefit of the Lean simulation in helping to determine implementation time periods and the parties that must be involved in order for the implementation to be a success.

1.0 Educational Contact Hours

Price: $49 for members | $79 for non-members

 

 

KL 15 Course: Operation Enduring Freedom
KL 15 Course: Operation Enduring Freedom

Three Commanders' perspective on challenges faced before, during, and after deployment. Facing blood banking challenges in austere environment to meet or exceed FDA/AABB Standards. Change of practices and procedures during three rotations, evolution of 'Vampire Program', and prospective expectations of blood support in future operations (such as frozen blood deglyc, emergency whole blood/walking blood bank training of medical personnel, rapid testing capability, and apheresis collection).

After this session, participant will be able to:

  • Updates to blood support for Trauma Management and how this can be used both in and out of combat applications to include blood products on emergency transportation vehicles.
  • Best practices on how to meet FDA/AABB requirements for blood storage in austere environments.
  • How to work with blood programs of other nations.

1.5 Educational Contact Hours

Price: $49 for members | $79 for non-members

 

 

KL 15 Course: Military Perspectives on an Integrated, Affordable, High Quality Health Service
KL 15 Course: Military Perspectives on an Integrated, Affordable, High Quality Health Service

After this session, participant will be able to:

  • Discuss the relationship between the civilian and military laboratories.
  • Identify specifics of how laboratories can serve as key collaborators and leaders in effecting change within both military and civilian health systems
  • Articulate the qualities of the DHA health plan and how they have achieved an integrated, affordable, and high quality military health service through collaboration within the system, communication of shared goals and a commitment to leadership by all contributors to the process

2.0 Educational Contact Hours

Price: $49 for members | $79 for non-members

 

 

KL 15 Course: Intelligent Business Using Business Intelligence
KL 15 Course: Intelligent Business Using Business Intelligence

With reduced reimbursement Laboratories are under increasing pressure to optimize business practices, improve utilization and cut costs. Business intelligence (BI) is a set of computer-based tools that provide organized, well structured and understandable views of laboratory operational and financial data. BI can greatly assist management to better understand their laboratory operations and make well founded, prudent decisions to meet laboratory objectives. This presentation will describe the characteristics of BI, provide examples of BI capabilities and offer guidelines for the election of a BI system for your laboratory.

After this session, participant will be able to:

  • Determine the potential value and benefits of business intelligence for their laboratory.
  • Assess and evaluate the characteristics and capabilities of various BI alternatives
  • Describe the key differentiators in selecting the best fit business intelligence system for your laboratory

1.5 Educational Contact Hours

Price: $49 for members | $79 for non-members

 

 

KL 15 Course: Influencing Your Leadership Team
KL 15 Course: Influencing Your Leadership Team

Your effectiveness as a laboratory manager is dependent on your ability to influence your leadership team. It is important for you to recognize your role in creating a healthy leadership team and to understand each individual member's perspectives. You can then tap into various approach styles to successfully influence decision making. The presentation will draw from over 30 years of experience working with C-level health care teams in all 50 states.

After this session, participant will be able to:

  • Identify the key attributes of health leadership teams
  • Recognize the perspectives of the individual team members
  • Employ proven techniques to enhance influence

1.5 Educational Contact Hours

Price: $49 for members | $79 for non-members

 

 

KL 15 Course: How to Manage Lab Error
KL 15 Course: How to Manage Lab Error

This topic is targeted for laboratorians who are interested in establishing successful strategies to prevent proficiency testing failures. These strategies are based on comparing the analytic error of a subject method to the medically allowable error for the analyte being measured. The goal of this short topic is to reinforce PT basics, offer troubleshooting guidelines, incorporate PT into a total performance improvement package, and suggest prevention as a proactive approach. It will review appropriate quality control ranges and then determine the acceptability of a range using a Westgard Method Decision Chart.

After this session, participant will be able to:

  • Be able to discuss proficiency testing (PT) basics
  • Be able to utilize troubleshooting guidelines
  • Be able to propose 1/3 total error allowed, discuss Six Sigma, and reduce lab error

1.5 Educational Contact Hours

Price: $49 for members | $79 for non-members

 

 

KL 15 Course: Implementing a Laboratory IT-Driven Approach to Improving Patient Outcomes
KL 15 Course: Implementing a Laboratory IT-Driven Approach to Improving Patient Outcomes

An extension of the Tuesday keynote at KnowledgeLab 2015, learn in depth how to improve patient outcomes using a specific IT approach!

After this session, participant will be able to:

  • Understand the magnitude of errors due to failure to follow up abnormal laboratory tests
  • Measure magnitude of errors in a population
  • Understand the role of the laboratory professional in mitigating errors due to failure to follow up abnormal lab tests.

1.5 Educational Contact Hours

Price: $49 for members | $79 for non-members

 

 

KL 15 Course: Five Interventions to Save Money and Satisfy Patients
KL 15 Course: Five Interventions to Save Money and Satisfy Patients

Attendees will learn why laboratory test utilization is useful in the current health care environment. They will be introduced to one effective program and the five interventions used by this program. They will learn how to establish a committee to implement test utilization, and they will be introduced to a launch plan for introducing a similar plan at their own facilities.

After this session, participant will be able to:

  • At the end of this session, participants will be able to identify five potential interventions used to optimize laboratory test utilization, including thier impact on patient satisfaction and laboratory costs.
  • At the end of this session, participants will be able to initiate the process of developing a test utilization committee to implement test utilization interventions.
  • At the end of this session, participants will be able to outline the steps necessary to launch a test utilization program after a committee is established.

1.0 Educational Contact Hours

Price: $49 for members | $79 for non-members

 

 

KL 15 Course: Engaging Staff in EHR Implementation and Reducing Risk
KL 15 Course: Engaging Staff in EHR Implementation and Reducing Risk

Learn about electronic health records (EHRs) and the activities of CDC’s Laboratory Health Information Technology (LabHIT) Team, including the recent report, “The Essential Role of Laboratory Professionals: Ensuring the Safety and Effectiveness of Laboratory Data in Electronic Health Record Systems.” Learn the steps you can take to evaluate EHR and collaborate with healthcare leaders to address identified concerns.

After this session, participant will be able to:

  • List examples of unintended consequences for patients associated with laboratory data in EHRs and locate guidance and options to address identified EHR concerns
  • Describe actions laboratory leaders can take to support engagement of clinical subject matter experts in EHR development, implementation and assessment
  • Identify resources available to empower staff to assess patient identification, computerized provider order entry (CPOE) and test result reporting using the Safety Assurance Factors for EHR Resilience (SAFER) Guides

1.5 Educational Contact Hours

Price: $49 for members | $79 for non-members

 

 

KL 15 Course: Developing Your Leadership Style
KL 15 Course: Developing Your Leadership Style

This presentation defines leadership, discusses developing a personal leadership style, strategic Leadership, creating other leaders and generational Leadership.

Through this presentation, attendees will gain knowledge to be applied in the development and management of human resources which resulting in more efficient laboratory operations.

After this session, participant will be able to:

  • List 3 qualities of an effective leader.
  • Understand your personal style of leadership.
  • Learn decision-making and strategic leadership skills.

1.0 Educational Contact Hours

Price: $49 for members | $79 for non-members

 

 

KL 15 Course: Closing the Personnel Gap
KL 15 Course: Closing the Personnel Gap

The increasing application of mass spectrometry in clinical analysis has brought a tremendous amount of excitement as well as apprehension in the field of clinical chemistry. Although mass spectrometry has been used in clinical labs for decades, it is mainly focused on specialized tests (e.g., neonatal screening and metabolic disorders). Pathologists and medical technologists have had very limited access to this important technique and unfamiliarity of the technology leads to apprehension.

This recording will introduce the fundamental principles of LC-MS/MS and its evolving applications in clinical laboratories. This session provides an opportunity for the audience to become familiar with the fundamental principles of the most common used clinical mass spectrometers and their major applications. I will focus most of the discussions on other non-technical considerations such as staffing, space and budgeting related to this technology. The cost of LC-MS/MS is another major obstacle to bringing it in house. LC-MS/MS are very expensive instruments and typically requires capital instrument approval. This session will discuss how to build a business plan and communicate that information effectively with the administrative team to obtain financial approval of the instrument.

After this session, participant will be able to:

  • Describe the fundamental principles of clinical mass spectrometers.
  • Discuss the essential considerations to bring LC-MS/MS to clinical laboratories.
  • Apply effective approaches in communications with the administrative team about the financial implications of LC-MS/MS on clinical operations.

1.5 Educational Contact Hours

Price: $49 for members | $79 for non-members

 

KL 15 Course: Strategies for Successful Point of Care Programs
KL 15 Course: Strategies for Successful Point of Care Programs

The report published in 2000 by the Institute of Medicine titled "To Err is Human" (2000, National Academies Press) estimated that as many as 98,000 hospitalized patients die from preventable medical errors in the U.S. A more recent study published in the Journal of Patient Safety (James, John T. Journal of Patient Safety. 9(3):122-128, September 2013) estimates that more than 400,000 patients suffer a premature death due to preventable harm in hospitals. Recent high profile cases reiterate that Military Medical Treatment Facilities are not immune to the same types of quality issues present in civilian facilities. It is more important than ever that patient safety and quality are integrated into all areas of the laboratory to include Point-of-Care Testing. As technology advances and healthcare moves toward more patient centered models, Point-of-Care Testing (POCT) will continue to expand at a rapid pace. Compliance and quality issues in POCT typically require unique solutions. While this presentation spotlights challenges particularly in Military Medical Treatment Facilities, this presentation is applicable to all facilities seeking efficient operations. Laboratory professionals must employ strategies to successfully implement and maintain a viable POCT program. Laboratory professionals must also be able to guide organizational leaders to make appropriate choices before implementing or expanding POCT.

After this session, participant will be able to:

  • Discuss common POCT misconceptions
  • Identify POCT challenges
  • Discuss tips and strategies for managing a successful POCT Program

1.5 Educational Contact Hours

Price: $49 for members | $79 for non-members

 

 

KL 15 Course: Will Health Plans Kill the Laboratory Outreach Program
KL 15 Course: Will Health Plans Kill the Laboratory Outreach Program

Across the US, many community-based laboratories are experiencing erosion of their outreach program volumes and revenue. This erosion is largely due to the lack of access to insurance contracts and/or aggressive steerage campaigns launched by insurance companies. Health plans are directing laboratory outreach testing to “in-network” laboratories, and as patients become more educated about healthcare costs, the role of payer contracting for outreach laboratory testing will increase.

How can a community-based laboratory compete with larger entities when health plans are cost-conscious and consumers have commoditized testing? Is there differentiation beyond test cost, and how can laboratories convey this value to payers? This session will highlight strategies that community-based laboratories can use to overcome local and regional challenges related to health plan contracting.

This session will use an interactive polling system so that attendees will share their own experience and learn from peers.

After this session, participant will be able to:

  • Describe emerging payer trends in today’s healthcare environment
  • Identify ways that health plan contracts impact the laboratory outreach program and influence patient choice
  • Recognize alternative solutions to achieve payer contracting success and continued outreach program growth

1.5 Educational Contact Hours

Price: $49 for members | $79 for non-members

 

 

KL 15 Course: Why Healthcare’s Evolution Creates Opportunity to Redefine the Value of Clinical
KL 15 Course: Why Healthcare’s Evolution Creates Opportunity to Redefine the Value of Clinical

Discuss benefits and disadvantages of specific trends and market forces as they relate to laboratory testing. Learn how to Describe different strategies that clinical laboratories can use to maintain access to patient specimens in a financially-sustainable manner.

Finally, listeners will Identify the likely business and operational models for clinical laboratory testing and anatomic pathology that are expected to emerge as healthcare reforms proceed.

After this session, participant will be able to:

  • Discuss benefits and disadvantages of specific trends and market forces as they relate to laboratory testing.
  • Describe different strategies that clinical laboratories can use to maintain access to patient specimens in a financially-sustainable manner.
  • Identify the likely business and operational models for clinical laboratory testing and anatomic pathology that are expected to emerge as healthcare reforms proceed.

1.0 Educational Contact Hours

Price: $49 for members | $79 for non-members

 

 

KL 15 Course: The Patient Experience
KL 15 Course: The Patient Experience

Enhancing the patient experience with the use of blacklight. DNV Surveyors suggested this should be a best practice.

After this session, participant will be able to:

  • Realize the effectiveness of the tool for reduction of patient anxiety post phlebotomy
  • Consider the impact on staff in the daily routine for use primarily with pediatric patients in making their jobs less stressful
  • Consider the business implications when able to present this option against a competitor.

1.0 Educational Contact Hours

Price: $49 for members | $79 for non-members

 

 

KL 15 Course: The Dream of Automating the Microbiology Lab
KL 15 Course: The Dream of Automating the Microbiology Lab

The clinical microbiology laboratory is not generally known for its swift, automated and high-technology testing capabilities. Additionally, most laboratories claim they do not have the workload to justify microbiology automation. Specimen processing, pathogen identification and antibiotic susceptibility testing all have supposed impediments to automation that are rapidly being overcome by creative companies and researchers. This presentation will introduce attendees to the most current automated microbiology systems, how to justify their purchase, and developing a strategic implementation plan.

After this session, participant will be able to:

  • Identify current and future clinical microbiology automation systems including positive and negative attributes of each.
  • Develop a fiscal and patient outcome justification to introduce automation to your microbiology lab.
  • Discover how to perform strategic planning for implementation of new microbiology testing systems.

1.5 Educational Contact Hours

Price: $49 for members | $79 for non-members

 

 

KL 15 Course: Test Utilization Management An Update from the Trenches
KL 15 Course: Test Utilization Management An Update from the Trenches

The session will describe the experiences of a major pediatric teaching hospital in creating and implementing a strategy for laboratory test utilization management, including the use of active test order review by a genetic counselor, real-time best practice alerts, test cost guidance, the use of a formulary approach under the guidance of a special medical staff committee, and more. The primary focus will be upon the use of real-life examples, to provide attendees with specific guidance on proven strategies that can help them to better manage their test utilization and costs.

After this session, participant will be able to:

  • Understand the approach necessary to establish an effective test utilization management process.
  • Understand and gain insight into real-life, relevant examples of test utilization management that can be applied for use elsewhere.
  • Demonstrate the benefits and importance of implementing test utilization management tools as part of an effective overall resource stewardship strategy.

1.5 Educational Contact Hours

Price: $49 for members | $79 for non-members

 

 

KL 15 Course: Strategies for Successful Point of Care Programs
KL 15 Course: Strategies for Successful Point of Care Programs

The report published in 2000 by the Institute of Medicine titled "To Err is Human" (2000, National Academies Press) estimated that as many as 98,000 hospitalized patients die from preventable medical errors in the U.S. A more recent study published in the Journal of Patient Safety (James, John T. Journal of Patient Safety. 9(3):122-128, September 2013) estimates that more than 400,000 patients suffer a premature death due to preventable harm in hospitals. Recent high profile cases reiterate that Military Medical Treatment Facilities are not immune to the same types of quality issues present in civilian facilities. It is more important than ever that patient safety and quality are integrated into all areas of the laboratory to include Point-of-Care Testing. As technology advances and healthcare moves toward more patient centered models, Point-of-Care Testing (POCT) will continue to expand at a rapid pace. Compliance and quality issues in POCT typically require unique solutions. While this presentation spotlights challenges particularly in Military Medical Treatment Facilities, this presentation is applicable to all facilities seeking efficient operations. Laboratory professionals must employ strategies to successfully implement and maintain a viable POCT program. Laboratory professionals must also be able to guide organizational leaders to make appropriate choices before implementing or expanding POCT.

After this session, participant will be able to:

  • Discuss common POCT misconceptions
  • Identify POCT challenges
  • Discuss tips and strategies for managing a successful POCT Program

1.5 Educational Contact Hours

Price: $49 for members | $79 for non-members