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    2017 Body of Knowledge Webinar Series
    2017 Body of Knowledge Webinar Series

    The 2017 Body of Knowledge Webinar Series is a subscription to six webinars that will focus on the foundational needs of every laboratory leader. The low subscription fee gives participants the chance to be the first to receive live education covering the professions’ important questions. Each webinar is presented by expert(s) that will discuss their knowledge relevant to each topic. By paying an annual subscription fee, you have guaranteed access to pre-determined topics that you won’t want to miss. Body of Knowledge Webinar Series subscribers also receive access to the recorded versions of each webinar once they become available on the Online Store.

    2017 Body of Knowledge Webinar Series Presentations Include:

    "The Zika Virus Epidemic"
    Presented by Dr. Elitza Theel, Mayo Clinic
    March 7, 2017 | 12:00 p.m. CT

    "Government Enforcement in the Clinical Laboratory Space"
    Presented by Scott Grubman, Attorney - Chilivis, Cohcran, Larkins & Bever
    April 4, 2017 | 12:00 p.m. CT

    "Patient Blood Management: A Triple Aim Win"
    Presented by Amanda Haynes, DO - Director of Transfusion Medicine, Geisinger Health System
    June 13, 2017 | 12:00 p.m. CT

    "Maintaining Laboratory Compliance in an Ever Changing Healthcare Regulatory Environment"
    Presented by the Legislative, Compliance, and Reimbursement Committee
    August 8, 2017 | 12:00 p.m. CT

    "2018 Coding and Reimbursement"
    Presented by Diana Voorhees
    October 2017 | 12:00 p.m. CT

    "Management for Different Generations"
    Presented by Diane Cicchini
    December 12, 2017 | 12:00 p.m. CT 

    Credit: 6.0 Educational Contact Hours
    Price: $99 for Members* | $199 for Nonmembers

    *Full Members receive free registration to all live webinars included with their CLMA membership. Free access to Body of Knowledge webinar recordings is not included with CLMA Full Membership. To access Body of Knowledge webinar recordings, Full Members must subscribe to the series or purchase the individual webinar recordings as they become available on the Online Store.


    October 2016 BOK Webinar: "2017 Coding and Reimbursement"
    October 2016 BOK Webinar: "2017 Coding and Reimbursement"

    "2017 Coding and Reimbursement" presented by Diana Voorhees 

    As clinical and anatomic pathology laboratories gear up for end-of-the-year chargemaster/fee schedules updates and revision of billing policies and procedures, it’s important to learn what new coding and billing changes Medicare has in store for the coming year. This session will review the latest coding updates for 2017, payer billing guidance and coverage policies.

    After viewing this session, participants will be able to:

    • Identify CPT coding changes that will take effect in 2017
    • Describe coverage and payment changes associated with Medicare and various commercial payers
    • Provide an update for molecular coding, billing, and reimbursement
    • Identify and discuss recent billing "snafus" that are seemingly payer dependent

    1.0 Educational Contact Hours

    Price: $49 for members | $99 for non-members

     


    Delivering Clinical Effectiveness Through Test Utilization
    Delivering Clinical Effectiveness Through Test Utilization

    Paul Epner, MBA, M.Ed, and Bobbi Kochever, Director of Care Management for North Memorial Healthcare, will discuss Medicare’s commitment for quality-based payments and its impact on laboratory efforts to deliver quality-based care nationwide. With the implementation of these new standards, it is critical for laboratories to focus on operational efficiencies and clinical effectiveness to remain competitive. This exclusive webinar will: 

    • Explore the difference between operational efficiencies and clinical effectiveness 
    • Share key methods to achieve optimal clinical effectiveness for innovative labs 
    • Provide strategies around five critical categories to measure the impact of a test utilization program 
    • Review the strategy and results of North Memorial Healthcare’s test utilization program 

    FREE for members | $99 for non-members

    *no CEU's provided for this webinar


    What All Laboratory Managers Need to Know About the PAMA Final Rule Webinar
    What All Laboratory Managers Need to Know About the PAMA Final Rule Webinar

    Presented by Rodney Forsman, Secretary/Treasurer, CLMA, Assistant Professor Emeritus, Laboratory Medicine and Pathology College of Medicine, Mayo Clinic

    Paul Keoppel, MBA, MT(ASCP),CLMA Legislative, Compliance, and Regulatory Committee Member, Past CLMA Advocacy Chair, Laboratory Business Operations Manager, Laboratory Technical Consultant Manager, Intermountain Healthcare Laboratory Services

    On June 17, 2016 CMS published the Final Rule for implementing the Protecting Access to Medicare Act (PAMA) creating a new model for establishing the Medicare Clinical Laboratory Fee Schedule (CLFS) and substantially reducing payments. The PAMA rule marks the first real changes in how the CLFS prices are set since its creation in 1984. This is the most significant regulatory change to effect laboratories since CLIA itself.

    The CLMA Legislative Compliance and Regulatory Committee (LCRC) stayed abreast of the issues posed for our members by the PAMA law and the proposed regulations.  

    After viewing this session, participant will be able to:
    • Learn which laboratories are now obligated by law to report private payer reimbursement     
    • Know what information must be reported, when to report and how to report
    • Explain the broader picture of how this will affect your laboratory whether you have to report data or not. What is the projection on payment changes for the next 5 to 6 years?

    Download the official CLMA press release on the PAMA Rule here.

    1.0 Educational Contact Hours
    Price: FREE for members | $99 for non-members

     




     

    Emotional Intelligence: How Behaviors, Thoughts, and Actions Promote Desired Results
    Emotional Intelligence: How Behaviors, Thoughts, and Actions Promote Desired Results

    Presented by Amy Seegmiller Renner, M.S.

    Emotional Intelligence (EI) is the ability to perceive, control and evaluate emotions. Over the past few years, EI has gained worldwide attention and has been extensively studied. Research has found that EI can have more of an impact in a person’s life than their IQ. This session will explore the theory and applications of EI while highlighting how EI can be nurtured and applied to our personal and professional lives. In addition, we will examine the positive impact EI can have on the work setting.

    After this session, participant will be able to:

    • Discuss the theory of emotional intelligence.
    • Investigate the building blocks of emotional intelligence.
    • Apply emotional intelligence to their personal and professional lives.

    1.0 Educational Contact Hours

    Price: $49 for members | $99 for non-members

     

     

    Building a Quality Management System
    Building a Quality Management System

    This presentation provides a historical background of the “quality system” concept, focusing on an overview of QMS01-A4 “Quality Management System: systematic, process-oriented approach to meeting quality objectives” from the Clinical Laboratory Standards Institute (CLSI).  The presenter describes how to evaluate an existing quality system for gaps and provides advice on addressing such gaps.

    After this session, participant will be able to:

    • Describe the difference between regulatory/accreditation requirements and best practices
    • Describe key elements of each Quality System Essential (QSE)
    • Identify gaps in their current quality system using a variety of tools

    1.0 Educational Contact Hours

    Price: $49 for members | $99 for non-members

     

     

     

     

    'CAPA' (Corrective and Preventive Action) is a Trap-a
    'CAPA' (Corrective and Preventive Action) is a Trap-a

    Presented by Lucia Berte, MA, MT (ASCP) SBB, DLM, President, Laboratories Made Better!

    Level II

    Remedial, corrective, and preventive actions are three different action types used at completely different times in a laboratory's quality management system (QMS). However, the use of the acronym "CAPA” leads many readers to assume that corrective and preventive actions are equivalent and/or sequential. This program will present an overview of remedial, corrective, and preventive actions, along with their respective links to quality reporting and continual improvement in a laboratory's QMS. Key features of paper and electronic tracking systems also will be presented. Attendees will participate in the discussion of case examples to test knowledge of correct applications of terms and actions.

    After this session, participant will be able to:

    • Compare and contrast key features of these three actions.
    • Identify situations in which remedial, corrective, and preventive actions should be used.
    • Apply remedial, corrective, and preventive actions to laboratory situations.

    1.0 Educational Contact Hours

    Price: $49 for members | $99 for non-members

     

    LOINC Code Mapping: It's a Laboratory Thing
    LOINC Code Mapping: It's a Laboratory Thing

    LOINC (Logical Observation Identifiers Names and Codes) is a set of universal names and ID codes for uniquely identifying laboratory tests in electronic laboratory report messages. It is designed to facilitate the exchange and correlation of laboratory data by providing a standard vocabulary that can be used for clinical care, outcomes management, and research.  Meaningful Use regulations have now mandated that LOINC codes be included when laboratory results are transmitted to Electronic Health Records (EHRs).  Because of the technical nature of LOINC attributes, it is incumbent upon the laboratory to be engaged in the LOINC code mapping process as they have the expertise to determine the most appropriate LOINC code that should be assigned to their laboratory tests. Presented by Cindy Johns, MSA, MASCP, MLS(ASCP) CMSHCM, Laboratory Corporation of America.

    This program will address the ins and outs of LOINC code mapping, focusing on how and why the laboratory must be involved in the mapping process and what specific technical information is required in order to accurately map LOINC codes for laboratory tests.

    After this session, participant will be able to:

    • Recognize the purpose and requirements for mapping LOINC codes to the laboratory’s test directory for electronic results reporting
    • Identify the technical information necessary for selecting the appropriate LOINC code for a laboratory test
    • Define the role that laboratory professionals play as part of a successful LOINC code mapping program

    1.0 Educational Contact Hours

    Price: $49 for members | $99 for non-members

     

    Avoiding the Blame Game - A Foolproof Tool
    Avoiding the Blame Game - A Foolproof Tool

    Presented by Lucia Berte, MA, MT (ASCP)SBB, DLM, President, Laboratories Made Better!

    Level II

    Every day at work we are awash in ambiguity and chaos that promotes finger pointing when things go wrong. This is avoidable by using simple, powerful tools to ensure that every staff member, including laboratory leadership, clearly understands respective responsibilities and authorities in their laboratory work. The Roles and Responsibilities Charting methodology tool derives from process flowcharting, following a common-sense approach to visually communicate who is responsible for what and when at four different levels in any given process.

    After this session, participant will be able to:

    • Develop an effective Role and Responsibilities Chart.
    • Use the chart to identify opportunities for improved communication.
    • Link roles and responsibilities from these charts to effective job descriptions.

    1.0 Educational Contact Hours

    Price: $49 for members | $99 for non-members


     

    Building a Robust Competency Assessment Program
    Building a Robust Competency Assessment Program

    Presented by Deb Hagen-Moe, MEd, Mayo Clinic and Barbara Litsenberger, MEd, Education Coordinator, Mayo Clinic

    Level II

    The CLMA Body of Knowledge for Medical Laboratory Management states that laboratories need regulatory-compliant policies for a competency assessment program that assesses the technical skills of staff. The framework for a competency assessment program begins with the regulatory requirements defined by the Clinical Laboratory Improvement Act (CLIA). The CLIA requirements will be reviewed, including the six required assessment methods. The session will include examples of assessment activities that could be used to meet the requirements and a competency checklist template for building specific assessments. 

    After this session, participant will be able to:

    • Identify the regulatory requirements (per CLIA) for a competency assessment program.
    • Describe each of the six required competency assessment methods.
    • Share strategies for developing and/or enhancing a competency assessment program.

    1.0 Educational Contact Hours

    Price: $49 for members | $99 for non-members

     

    Crossroads or Roundabout? An Interchange of Laboratory Vocabulary Standards
    Crossroads or Roundabout? An Interchange of Laboratory Vocabulary Standards

    Presented by Pamela Banning, BS, MLS(ASCP)cm, PMP, Medical Informatics , 3M Health Information Systems 

    All Levels

    Hospitals and laboratories across the US are incorporating a terminology aspect into their laboratory information system operations. Qualifying for the federal incentives under the American Reinvestment and Recovery Act (ARRA) initiative is just one of many reasons. Having a standardized vocabulary enables state laboratory infectious disease reporting, a more efficient repository data mining query, as well as health information exchange capability with other providers. While staff may hesitate to steer the coding project due to trepidation about a steep learning curve, investing precious time, or other barriers, this session brings hope that vocabulary standardization is achievable and maneuverable, and elevates the CLMA Body of Knowledge for Medical Laboratory Management's Information Technology Domain.

    After this session, participant will be able to:

    • Describe the differences between two popular laboratory vocabulary standards: LOINC® and SNOMED CT®.
    • Identify the specific tasks that need to be performed at your location to adopt a vocabulary standard.
    • Understand maintenance considerations for sites that have already started adopting a vocabulary standard.

    1.0 Educational Contact Hours

    Price: $49 for members | $99 for non-members

     

    Developing Leaders for a Rapidly Changing Future
    Developing Leaders for a Rapidly Changing Future

    Presented by Lisa Colborn, MBA, CT (ASCP), Administrator, Mayo Clinic

    Level I

    Laboratories are experiencing change at unprecedented levels, with disruptive practices requiring new skills and strong leadership. To further complicate these changes, the current economic environment is forcing everyone to do "more with less.” Leaders must be ready to help staff understand and adapt to constant and rapid change. To do so requires an arsenal of skills and plans to develop future leaders during this time. This interactive session will include: an overview on leadership, attributes of strong leaders, forces of change in the laboratory, developing readiness for change, self-assessment of leadership skills, assessment of staff leadership potential, and designing a plan to build leaders. 

    After this session, participant will be able to:

    • Describe key leadership attributes of a strong leader.
    • Assess leadership skills of yourself and your staff.
    • Design a plan for the development of potential leaders in your workgroup.

    1.0 Educational Contact Hours

    Price: $49 for members | $99 for non-members

     

    Five Easy Pieces - Quality Concepts and Competencies for Lab Admin
    Five Easy Pieces - Quality Concepts and Competencies for Lab Admin

    Lucia Berte, MA, MT (ASCP) SBB, DLM, President, Laboratories Made Better! and Edna Parker, MA, MT (ASCP), VP of Laboratory Quality, LabCorp

    Level II 

    Laboratory administrators, from youngLAB "wannabes” to veterans, will benefit from this overview of the 10th CLMA Body of Knowledge competency domain: Quality Management for Patient Safety. Beyond QC and QA, laboratory administrators not only need to comprehend this domain's five main elements, but need to fully implement them in an integrated systematic way.

    This program will explain the hierarchy of quality elements in this domain and the respective locations on the hierarchy of common and emerging quality practices, such as Lean projects and quality cost analysis. This program will also emphasize the hierarchical relationships and key objective evidence that prove an administrator's mastery of this competency.

    After this session, participant will be able to:

    • Diagram and describe the five levels of the quality hierarchy.
    • Appraise your laboratory's status and your personal status with respect to the hierarchy's competencies and tasks.
    • Use the hierarchy to organize and plan your laboratory's quality activities.

    1.0 Educational Contact Hours

    Price: $49 for members | $99 for non-members

     

    Hiring Winners Not Losers
    Hiring Winners Not Losers

    Presented by Christine Goldman, BS, MT(ASCP), LAboratory QMS Supervisor, St. Elizabeth Medical Center and Katheryn Inglis, MS, MT(ASCP), Laboratory Manager, St. Elizabeth Medical Center

    Level I

    Hiring was never meant to be easy. A bad hire is costly and can be 50% to 150% or more of an annual salary. This session will present an organized approach to hiring to save time, ensure you hire qualified individuals for the job, save money in training and retraining, provide a legal safety net, and build an effective team. You will be given the tools to help you build a sound employee base, including: pre-screening tools, a list of interview do's and don'ts and best practices, how to test candidates, and how to get the most out of regerence checking.

    After this session, participant will be able to:

    • Develop pre-screening tools to select job applicants to interview.
    • Develop a list of good interview questions specific for each job.
    • Develop skills to accurately predict an applicant's job abilities and performance.

    1.0 Educational Contact Hours

    Price: $49 for members | $99 for non-members

     

    Molecular Diagnostics: What is Happening at the Doctor-Patient Interface?
    Molecular Diagnostics: What is Happening at the Doctor-Patient Interface?

    Presented by Michael Laposata

    Level II

    This presentation addresses several important questions. First, what is driving rapid growth of molecular testing? Second, what challenges are presented with the availability of genetic testing for the patient, the physician caring for the patient, the pathologist/lab director, and the hospital administrator? The treating physician often can get to the very bottom of what is responsible for a patient's illness. The patient does not always want to know about a genetic problem, and the hospital has a difficult time paying thousands of dollars for a test for which they will be minimally reimbursed, if at all. In this situation, the laboratory director frequetly is caught in the middle. The speaker presents actual patient cases to illustrate these challenges.

    After this session, participant will be able to:

    • Learn about the drivers for the current growth in molecular testing
    • Understand the challenges presented by the rapid growth in availability and the use of genetic testing
    • Recognize potential solutions to existing problems presented by the rapid growth in molecular testing

    1.0 Educational Contact Hours

    Price: $49 for members | $99 for non-members

     

     

     

    Outreach Turning Points: Straight Answers for Tough Questions
    Outreach Turning Points: Straight Answers for Tough Questions

     

    Presented by Rodney Forsman

    Level I

    Everyone engaged in laboratory outreach will at one time or another encounter a seemingly difficult issue which, if addressed properly, will advance the program to the next level. Case studies from hundreds of community laboratory outreach programs show that some professionals have addressed these questions satisfactorily, and the challenges became turning points that led to success. This discussion addresses how to respond to operational, financial, sales, marketing, regulatory and other questions that arise at every stage of outreach development.

    Not infrequently, hidden agendas and specious misinformation cloud decision-making. Perceived barriers to entry can be overcome if approached with perseverance and a new approach to problem solving. Ultimately, you will devise your own approach tailored for your circumstance after gaining confidence built upon evidence that others have been in your shoes. The presentation also prepares you for future unanticipated curve balls.

    After this session, participant will be able to:

    • Identify the right question to answer which may be hidden in a nebulous issue
    • Devise a strategic approach to resolving significant issues and proactively move forward
    • Gather insight from multiple solutions to the same problem to ensure depth of understanding and optimal solutions

    1.0 Educational Contact Hours

    Price: $49 for members | $99 for non-members

     

    The Impact of Laboratory Services on Diagnostic Errors
    The Impact of Laboratory Services on Diagnostic Errors

    Presented by Paul Epner, MEd, MBA, Principal, Paul Epner LLC

    Level II

    Diagnostic errors by clinicians have been increasingly recognized as a source of patient dissatisfaction and increased healthcare costs. Although research has helped determine the sources of diagnostic error, the role of laboratory services has not received significant attention. In this session, information about the science of diagnostic errors will be presented and opportunities for laboratory professionals to improve patient outcomes through interventions that reduce the risk of diagnostic errors will be described. 

    After this session, participant will be able to:

    • Identify and classify diagnostic errors according to established taxonomies.
    • Identify the role of the clinical laboratory in contributing to or preventing diagnostic errors.
    • Identify laboratory-directed interventions that can reduce diagnostic errors and improve patient outcomes.

    1.0 Educational Contact Hours

    Price: $49 for members | $99 for non-members

     

     

    Transitioning to the Future of Medical Laboratory Quality Systems
    Transitioning to the Future of Medical Laboratory Quality Systems

    Presented by Caroline Maurer, BS, MT, Director, CAP 15189 Accreditation Program and David Wolfe, BS, MBA, Lead Assessor, CAP 15189 Accreditation Program

    Level I

    The introduction of ISO 15189 Medical Laboratories—Particular Requirements for Quality and Competence—offers new challenges for the improvement of Quality Management Systems. This session will discuss the forces driving these new quality standards. Methods will be presented for assessing your current QMS to ISO 15189.

    After this session, participant will be able to:

    • Describe trends in expectations for quality management systems in medical laboratories and hospitals
    • Summarize ISO 15189 and CAP General Laboratory accreditation
    • List methods to assess existing lab quality management systems

    1.0 Educational Contact Hours

    Price: $49 for members | $99 for non-members

     

    What All Laboratory Managers Need to Know About the PAMA Final Rule Webinar
    What All Laboratory Managers Need to Know About the PAMA Final Rule Webinar

    Presented by Rodney Forsman, Secretary/Treasurer, CLMA, Assistant Professor Emeritus, Laboratory Medicine and Pathology College of Medicine, Mayo Clinic

    Paul Keoppel, MBA, MT(ASCP),CLMA Legislative, Compliance, and Regulatory Committee Member, Past CLMA Advocacy Chair, Laboratory Business Operations Manager, Laboratory Technical Consultant Manager, Intermountain Healthcare Laboratory Services

    On June 17, 2016 CMS published the Final Rule for implementing the Protecting Access to Medicare Act (PAMA) creating a new model for establishing the Medicare Clinical Laboratory Fee Schedule (CLFS) and substantially reducing payments. The PAMA rule marks the first real changes in how the CLFS prices are set since its creation in 1984. This is the most significant regulatory change to effect laboratories since CLIA itself.

    The CLMA Legislative Compliance and Regulatory Committee (LCRC) stayed abreast of the issues posed for our members by the PAMA law and the proposed regulations.  

    After viewing this session, participant will be able to:
    • Learn which laboratories are now obligated by law to report private payer reimbursement     
    • Know what information must be reported, when to report and how to report
    • Explain the broader picture of how this will affect your laboratory whether you have to report data or not. What is the projection on payment changes for the next 5 to 6 years?

    Download the official CLMA press release on the PAMA Rule here.

    1.0 Educational Contact Hours
    Price: FREE for members | $99 for non-members

     

     

    How the Proposed LDT Regulations Could Affect You
    How the Proposed LDT Regulations Could Affect You

    Presented by Rodney Forsman, CLMA Past President and Assistant Professor Emeritus of Lab Medicine and Pathology, College of Medicine, Mayo Clinic,and Dr. James Nichols, Professor of Pathology, Microbiology, and Immunology, Medical Director of Clinical Chemistry, and Associate Medical Director for Clinical Operations at Vanderbilt University School of Medicine.

     

    Rodney and James discuss the proposed FDA regulation of Laboratory Developed Tests (LDTs) and how these changes will impact your laboratory operations. Even if you don’t use LDTs, your reference labs might, so you could still be affected.

     

    After this session, participant will be able to:

    • Define Laboratory Developed Tests
    • Describe proposed changes to the FDA regulations
    • Identify how LDT regulations could impact your institution

    1.0 Educational Contact Hours

    Price: $49 for members | $99 for non-members

     

    Effective Test Utilization:A Laboratory’s 1st Step in Contributing to the New Healthcare Model
    Effective Test Utilization:A Laboratory’s 1st Step in Contributing to the New Healthcare Model

    Presented by Kim Futrell, Product Marketing Manager, Orchard Software Corporation.

    As our healthcare system evolves from volume-based to value-based, there is more emphasis on proper test utilization and elimination of waste. Often, laboratory tests are ordered or interpreted improperly, potentially leading to negative patient outcomes or added costs. Laboratorians have an opportunity to use their knowledge base to offer guidance for proper test utilization that can have a positive influence on financial and patient outcomes. This webinar will review these concepts and offer suggestions for laboratories who are interested in developing a test utilization plan.

    After this session, participant will be able to:

    • Learn why proper test utilization is becoming more important as our healthcare system changes and its contribution to better patient care.
    • Review how and why lab tests are misordered.
    • Discuss the important role laboratorians can play in better test utilization.
    • Provide ideas and beginning steps labs can use to implement a test utilization program.

    1.0 Educational Contact Hours

    Price: $49 for members | $99 for non-members

     

    May 2014 EIB: How to Save Time, Money, and Resources Leveraging Valuable Healthcare Intelligence
    May 2014 EIB: How to Save Time, Money, and Resources Leveraging Valuable Healthcare Intelligence

    Presented by Brad Bostic, CEO, hc1.com and  Troy Reiff, Executive Director, St. Vincent Seton Specialty Hospital.

     It’s no secret that your lab must find new ways to “do more than less” in 2014. How can you accomplish higher efficiency, better productivity, and consistent follow-through– all while cutting costs and maintaining quality?

    Join CLMA, Brad Bostic and Troy Reiff as they discuss how accessing and leveraging real-time healthcare intelligence will transform your lab’s approach to optimizing internal performance and managing client relationships.

    After this session, participant will be able to:

     

    • Define the steps your lab must take in order to successfully transition from "volume to value." 
    • Articulate how to efficiently reduce costs while optimizing productivity, resources, and quality.
    • Define new ways to leverage critical healthcare intelligence that impacts internal performance and patient care.

     

    1.0 Educational Contact Hours

    Price: $49 for members | $99 for non-members

     

    August 2016 BOK Webinar: Leader Development: A Journey of Mentoring and Action Learning
    August 2016 BOK Webinar: Leader Development: A Journey of Mentoring and Action Learning

    Presented by Dawn Taylor, MA, MLS(ASCP)CM, Manager of Laboratory Education, Program Director/School of Medical Technology, St. John Providence Health Laboratories

    The clinical laboratory, like many other health care disciplines, is experiencing an urgent need for succession planning as those in the Baby Boomer generation retire.  In many cases, these retirements create a leadership vacuum waiting to be filled.  This session will provide a discussion of current developmental needs and review a model consisting of mentoring and action learning to prepare high potential MLS professionals for these positions.

    • Discuss current leader development needs within the MLS Profession
    • Compare and contrast leadership training and leader development
    • Evaluate one model of leader development successfully implemented in a clinical laboratory setting


    1.0 Educational Contact Hours

    Price: $49 for members | $99 for non-members

     

     

    June 2016 BOK Webinar: Using the Laboratory Value Pyramid to Help Your Lab's Transformation
    June 2016 BOK Webinar: Using the Laboratory Value Pyramid to Help Your Lab's Transformation

    Presented by Jim Ellis, Managing Partner, MME Consulting, LLC, Aiken, SC

    What are you doing to transition your lab from “volume to value”?  Can you afford to spend up to 5 years like some early adopters who started this transition years ago, e.g. Mayo, Cleveland Clinic, Henry Ford, Kaiser, TriCore, and some others?  If you don’t have a plan or are not actively developing your transition now, you are in danger of being out-sourced, consolidated, bought-out, or closed down.

    If you find yourself and your lab in the later situation, there is help available to assess your current situation, develop a plan for transition, begin to execute the plan and accomplish transition in a reasonable time frame, not 5 years.  A very powerful concept and tool, the “Laboratory Value Pyramid (LVP)”, has been developed over the last 2 years to help you with this important transition.  The LVP was created as a joint venture among 3 contributors – “The Dark Report”, MME Consulting LLC, and a major diagnostic company. Over the past two years the LVP has gotten wide spread attention and acceptance from numerous sources.  See the references listed at the end of this topic summary.

    Be sure to tune into the June 14th CLMA “2016 Body of Knowledge Webinar Series” at 12 noon CT to hear Jim Ellis of MME Consulting, LLC, describe how the “Lab Value Pyramid” can help you move from “Volume to Value”.

    After watching this webinar, attendees will be able to: 

    • Describe the 4 levels of the Lab Value Pyramid and their relationships to the Lab (internal vs. external).
    • Be able to give an example that demonstrates proficiency by a lab at each of the 4 levels. 
    • Name the methodology used to develop transformation at each level and name the 5 sequential steps used within this methodology. 
    • Describe what a "CTQ" is and why it is important at each level of the pyramid. 
    • Identify the 2 biggest constraints that would impede a lab from being successful in moving up the levels of the pyramid

    1.0 Educational Contact Hours

    Price: $49 for members | $99 for non-members

     

     

    April 2016 BOK Webinar: Integrated Diagnostics: Optimizing the Quality of Diagnostics
    April 2016 BOK Webinar: Integrated Diagnostics: Optimizing the Quality of Diagnostics

    Presented by Dr. Bruce A. Friedman, Professor Emeritus, Department of Pathology, University of Michigan Medical School, Ann Arbor, Michigan

    This presentation addresses the issue of integrated diagnostics whereby pathology labs are encouraged to transition from the current practice of usually reporting clinical and anatomic pathology results to clinicians in series and as they are generated to more of a blended report, particularly for complex patients. The goal is for pathologists and other lab professionals to "predigest" some of the most complex results and provide more actionable items to provide clinicians, providing a faster path to a diagnosis. This type of reporting will be particularly important as emphasis is placed on value-based healthcare. At some later time, it is proposed that all diagnostic information including radiology results could be included in this effort. The presentation places particular emphasis on the role of information technology in the pursuit of integrated diagnostics.

    After viewing this session, participant will be able to:

    • Describe the dual process (order entry, result reporting) necessary to accomplish integrated diagnostics.
    • Discuss the current hospital organizational constraints that have served to delay the adoption of this plan.
    • Explain why CP/AP integration has been difficult and why value-based healthcare will accelerate this trend.
    • Explain why "discordance studies" between pathology and radiology reports provide an impetus for integrated diagnostics.
    • Discuss some of the information technology solutions that can enhance the reporting capabilities of the clinical labs.

     

    1.0 Educational Contact Hours

    Price: $49 for members | $99 for non-members

     

     

    February 2016 BOK Webinar: Provider Report Cards: Outpatient Applications in Laboratory Utilization
    February 2016 BOK Webinar: Provider Report Cards: Outpatient Applications in Laboratory Utilization

    Presented by Dr. Kim Riddell, Medical Laboratory Director, Group Health

    This presentation describes how the physician report cards achieved and maintained decrease in routine ordering of common tests (comprehensive metabolic profile, TSH and complete blood counts) for 11 years in a regional, 17 clinic, and outpatient family practice network. It describes how the problem was identified, how the report was designed and the necessary steps to illicit support from medical leaders. It also shows examples of de-identified report cards and the benchmark measures, with mention as to how the measures were defined. The data shows examples on how ordering practice changed with additional information showing drill-down analysis that can used to identify outlier practice, local cultural norms and the effect of reminder letters. Finally, information is shown how these changes affect out of pocket costs to consumers.

    After viewing this session, participant will be able:

    • Name five essential elements of the report card
    • Name strategies that maintain feedback
    • Describe how lab mis-ordering can affect patients
    • Name an example where the report card may not be the best intervention

    1.0 Educational Contact Hours

    Price: $49 for members | $99 for non-members

     

    2015 BOK December Webinar: Mentoring Others - Using the Body of Knowledge Assessment Tool
    2015 BOK December Webinar: Mentoring Others - Using the Body of Knowledge Assessment Tool

    Presented by Paul Labbe and Connie Bishop, CompuNet Laboratories & UNC Health

    The Body of Knowledge is a roadmap that helps individuals identify their personal path toward competency as a laboratory leader. This session will walk the attendee through each of the 10 areas of management responsibility (domains) as well as touch on the necessary skills to master (competencies) to become an exceptional laboratory leader outlined in the Body of Knowledge, Version 2. Additionally, Paul and Connie will share the benefits of using the Body of Knowledge Self-Assessment Tool to help the attendee further identify areas of strengths and weaknesses.

    After viewing this session, participant will be able to:

    • Promote competencies needed to be a successful manager in the clinical laboratory profession
    • Assess a gap analysis on you and your staff by utilizing the CLMA Body of Knowledge for Medical Laboratory Management
    • Understand the value in utilizing the CLMA educational resources to maximize your Body of Knowledge

    1.0 Educational Contact Hours

    Price: $49 for members | $99 for non-members

     

    2015 BOK October Webinar: 2016 Coding and Reimbursement with Diana Voorhees
    2015 BOK October Webinar: 2016 Coding and Reimbursement with Diana Voorhees

    Presented by Diana Voorhees, M.A., CLS, MT, SH, CLCP

    Staying in compliance with ever-changing and often-ambiguous coding, billing, and reimbursement rules is a constant challenge for clinical laboratories and pathology services, especially as new test codes continue to be developed and are frequently associated with no defined payment. In addition, ever-evolving coverage policies and changes to how Medicare and other payers reimburse molecular pathology testing present serious hurdles that affect payment. This session will address upcoming changes and preparation for the developments approaching in 2016.

    After this session, participant will be able to:

     

    • Discuss Procedural and Diagnosis Coding Changes for 2016
    • Describe proposed changes in government reimbursement
    • Discuss pertinent policies and issues affecting coverage
    • Determine anticipated impact of CMS editing systems
    • As time allows, delve into additional topics of interest or concern

     

    1.0 Educational Contact Hours

    Price: $49 for members | $99 for non-members

     

    2015 BOK August Webinar: Understanding the Financial Impact of Quality Costs
    2015 BOK August Webinar: Understanding the Financial Impact of Quality Costs

    Presented by Anne Daley, MS, CMQOE(ASQ)CSSBB, CLC(AMT), MT(ASCP)DLM

    Every laboratory leader should be able to distinguish between costs that support good quality (prevention and appraisal) and those costs that result from poor quality (failure). When a laboratory understands the financial impact of quality costs it is able to apply this information to continually improve their processes, services, and financial well-being.

    After this session, participant will be able to:

     

    • List, describe, and provide laboratory examples of quality costs.
    • Distinguish between costs that support good quality and those that result from poor quality.
    • Use basic tools to quantify laboratory failure costs.

     

    1.0 Educational Contact Hours

    Price: $49 for members | $99 for non-members

     

    2015 BOK June Webinar: Developing a Quality Management System for Your Laboratory
    2015 BOK June Webinar: Developing a Quality Management System for Your Laboratory

    Presented by Lucia M. Berte, MA, MT(ASCP)SBB, DLM; CQA(ASQ)CMQ/OE

    The best way to reduce errors, improve patient safety, and always be inspection -ready is to integrate your laboratory’s quality activities into a quality management system. Building blocks of quality known as “quality system essentials” form a management foundation that supports preanalytic, analytic, and postanalytic laboratory processes and can become the basis for an organized laboratory-wide approach to successful laboratory management. This program presents a quality management system model that fulfills regulatory and accreditation requirements and improves the quality of your laboratory’s services.

    After the session, participant will be able to:

    • Use a graphic to describe the relationship between laboratory management and technical work processes for any size, scope or specialty of laboratory
    • List and describe 12 quality essentials for a quality management system
    • Access several resources to launch your laboratory toward a quality management system

    1.0 Educational Contact Hours

    Price: $49 for members | $99 for non-members

     

    April 2015 BOK Webinar: Leveraging Strategic Relationships for Laboratory Success
    April 2015 BOK Webinar: Leveraging Strategic Relationships for Laboratory Success

    Presented by Jane M. Hermansen and Rodney Forsman, Mayo Clinic 

    In an ever-changing healthcare environment, developing and maintaining healthy relationships is critical to success. A laboratory in isolation is a laboratory at risk.  Strategic alignments may exist within the healthcare organization, across the healthcare system or within the local or regional medical community.  Key relationship targets include executive leadership, laboratory customers, stakeholders beyond the laboratory, and possibly even other laboratories.  In this webinar learn how to establish, strengthen and sustain strategic relationships that will provide the laboratory a foundation for enduring success.

    After the session, participant will be able to:

    • Recognize types of health system relationships that will benefit the laboratory
    • Identify laboratory stakeholders and associated needs
    • Develop tools to influence leadership 

    1.0 Educational Contact Hours

    Price: $49 for members | $99 for non-members

     

    February 2015 BOK Webinar: Strong Interventions to Reduce the Use of Unnecessary Laboratory Tests
    February 2015 BOK Webinar: Strong Interventions to Reduce the Use of Unnecessary Laboratory Tests

    Presented by Jane Dickerson, Seattle Children's Hospital.

    In the era of the Affordable Care Act, active laboratory utilization management is one of the most significant trends in laboratory medicine.   This lecture describes some common areas of overtesting that burden clinical laboratories while adding little value for patient care.  In addition,  the session focuses on the use of genetic counselors, medical technologists and doctoral level consultants to improve the value of testing for patients and significantly decrease costly, unnecessary sendout tests.

    After this session, the participant will be able to:

    • Describe the value equation for patients as it applies to lab testing and how utilization management can increase value to patients. 
    • Compare and contrast genetic testing to other laboratory tests with regards to the value equation.
    • Describe 2 interventions that increase the likelihood the correct lab test will be ordered.
    • Summarize the national lab utilization guidance service administered by Seattle Children’s in collaboration with more than 20 adult and pediatric hospitals across the USA.

    1.0 Educational Contact Hours

    Price: $49 for members | $99 for non-members

     

     

    December 2014 BOK Webinar: Clinical Information for Genetic Test Selection & Interpretation
    December 2014 BOK Webinar: Clinical Information for Genetic Test Selection & Interpretation

    Presented by Christine Miller, MS, LCGC.

    Ms. Miller, a licensed certified genetic counselor specializing in molecular genetics, provides an overview of the clinical information necessary for genetic test order review and proper result interpretation. She also reviews the outcome of a 21-month study of molecular genetic test orders at ARUP Laboratories and several examples of common genetic test order errors.  

    After the session, participant will be able to:

    • Understand the relevance of clinical information for genetic testing
    • Appreciate the clinical and financial importance of pre-analytical genetic test review
    • Appreciate the significance of clinical information in genetic test interpretation
    • Understand the role genetic counselors can play in the pre and post analytical test review

    1.0 Educational Contact Hours   

    Price: $49 for members | $99 for non-members

     

    August 2014 BOK Webinar: Laboratory Outreach Success-Alignment & Planning
    August 2014 BOK Webinar: Laboratory Outreach Success-Alignment & Planning

    Presented by Jane Hermansen, MBA,MT(ASCP), Mayo Clinic.

    Laboratory outreach programs across the country vary in size, complexity and success. In order to maximize an outreach program’s full potential, it is necessary to establish a strategy.  To some degree, each laboratory already has an aspect of outreach support in place to meet the needs of customers and the testing departments.  This session will help attendees identify whether their existing business, testing and operational processes are adequate to support the needs of their outreach program, and to create an action plan to evaluate, enhance and improve upon their current state.  This session will also describe the innovative strategies that some of the most successful outreach programs adopt in order to establish, grow and retain a strong market position.                                           

    After the session, participant will be able to:     

    • Define the elements of a successful laboratory outreach program
    • Create a checklist to evaluate the existing outreach program
    • Develop a plan for enhancing the laboratory outreach program’s service

    1.0 Educational Contact Hours

    Price: $49 for members | $99 for non-members

     

    February 2014 BOK Webinar: Laboratory Quality Control Based on Risk Management
    February 2014 BOK Webinar: Laboratory Quality Control Based on Risk Management

    Presented by Luann Ochs, MS.

    CMS/CLIA has implemented a new quality control option, the Individualized Quality Control Plan (IQCP), based upon the concepts of EP23. The original EQC options will go away.  Be sure that you are ready to implement EP23 in your lab.  In this session you will learn how to combine various QC tools to create a custom quality control plan for each test in your laboratory: a plan that will reduce the risk of error and help ensure good patient test results.  You will learn how to conduct a risk assessment, including the use of popular risk assessment tools.  You will learn how you can implement the quality features that the manufacturer has created to ensure you get correct test results. Finally, you will learn what CMS expects to see in an IQCP, and how to use EP23 to meet those expectations.

    After the session, participant will be able to:

    • Understand a broad definition of Quality Control
    • Understand the use of risk assessment as it relates to laboratory tests
    • Understand various risk assessment tools.
    • Understand how to assemble a customized Quality Control Plan.
    • Understand how CLIA intends to recognize the EP23 concepts.

    1.0 Educational Contact Hours

    Price: $49 for members | $99 for non-members

     


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