KnowledgeLab Recordings

 

Contents

KnowledgeLab 2017 Recording Package | KnowledgeLab 2017 Individual Sessions | KnowledgeLab 2016 Recording Package | KnowledgeLab 2016 Individual Sessions | KnowledgeLab 2015 Recording Packages | KnowledgeLab 2015 Individual Sessions 

 

2017 KnowledgeLab Recording Package

KnowledgeLab 2017 Recording Package
KnowledgeLab 2017 Recording Package

The set of 6 recordings includes these KnowledgeLab 2017 conference sessions:

  • Charting the Course: An Urgently Needed Dynamic and Cutting Edge Program for Healthcare Leaders and Physicians - John J. Nance
  • Stress, Burnout, and Emotional Intelligence - Even Great Leaders Make Bad Decisions - Calvin Guyer, MS, CPC, CFP
  • Leadership Developing Skills: Beyond Doing Things Right by Doing the Right Things - Anthony Kurec, MS, H(ASCP)DLM
  • CPR: A Customer and Employee Engagement Model - Joseph Gerard Keary, Sr, MS, MBA
  • Cultivating a Culture of Quality - Jennifer Dawson, MHA, LSSBB, DLM(ASCP)
  • Military Health System Strategic UpdatesBrigadier General Dienst

Credit: 6.0 Educational Contact Hours
Price: $179 for KnowledgeLab 2017 Attendees | $229 for Members | $339 for Nonmembers

2017 KnowledgeLab Individual Session Recordings

KnowledgeLab 2017: Charting the Course
KnowledgeLab 2017: Charting the Course


KnowledgeLab 2017 General Session Recording: 
"Charting the Course: An Urgently Needed Dynamic and Cutting Edge Program for Healthcare Leaders and Physicians"

Presented by John J. Nance

The healthcare system that will emerge and succeed will not necessarily be based on ACO's, medical homes, or any other nationally-directed idea, but it will be one that understands how to include, empower, motivate, and inspire the people who are the organization, as well as deal happily with the inevitability of human and systemic mistakes. John will make the compelling case that means and that voyage will need to be made with lightning speed. Without a carefully acquired understanding of how to change, and a clear articulation by leaders on where we are heading, organizations will fail despite the best of intentions.

After viewing this course, participants will be able to:

  • Identify the main focus for leaders in creating and sustaining true cultural change.
  • Describe the steps necessary to maximize synergy and establish a collective shared organizational vision.
  • Explain the difference between philosophy, strategy and tactics in establishing a patient-centric culture.
  • List three new leadership skills that are mandatory in order for an organization to thrive under the new paradigm of “No Outcome, No Income”.

Credit: 1.0 Educational Contact Hour
Price: $49 for Members | $99 for Non-Members

 

KnowledgeLab 2017: Stress, Burnout, and Emotional Intelligence
KnowledgeLab 2017: Stress, Burnout, and Emotional Intelligence


KnowledgeLab 2017 Breakout Session Recording: 
"Stress, Burnout, and Emotional Intelligence - Even Great Leaders Make Bad Decisions"

Presented by Calvin Guyer, MS, CPC, CFP

Emotional Intelligence can be enhanced - through learning and practice. Our capacity to manage stress, our cognitive resilience, and our ability to keep our emotions in check are all components of a highly effective leader. This session will specifically explore our ability to resist the negative effects of stress and its undue negative influence on decision making by helping the leader flex and adapt to change.

After viewing this session, participants will be able to:

  • Understand the impact that stress has on our cognitive ability to make decisions.
  • Understand the Perceive-Appraise-Motivation-Action (PAMA) decision model and how emotional intelligence plays a critical role.
  • Implement a few techniques to increase your emotional intelligence and further enhance your ability to successfully navigate the PAMA cycle.

Credit: 1.0 Educational Contact Hour
Price: $49 for Members | $99 for Non-Members

 

KnowledgeLab 2017: Leadership Developing Skills: Beyond Doing Things Right by Doing the Right Things
KnowledgeLab 2017: Leadership Developing Skills: Beyond Doing Things Right by Doing the Right Things


KnowledgeLab 2017 Breakout Session Recording: 
"Leadership Developing Skills: Beyond Doing Things Right by Doing the Right Things"

Presented by Anthony Kurec, MS, H(ASCP)DLM

Success in managing any business is dependent on good leadership. Many laboratorians have had many hours of technical training with respect to science and laboratory medicine, but may not have had opportunities to learn about managing and leading co-workers to success. Successful managers need to be strong leaders. To achieve this, individuals must be visionary, trustworthy, knowledgeable, and confident. Recognizing these traits within yourself and others is the first step to leadership. This breakout will offer some best practices in creating a leadership environment that appreciates and capitalizes on different personalities that can be brought together to form a successful and functional work team. Leadership requires learning and mastering certain management skills … team building, coaching, mentoring, communication, negotiation, conflict resolution, ethics, and professional development. Participants will learn some of these fundamental concepts and skills that can be immediately implemented in their workplace, thus preparing them to become a leader in meeting tomorrow’s challenges.

After viewing this session, participants will be able to:

  • Learn what seven leadership methods must be mastered.
  • Learn about empowering yourself and others.
  • Utilize the seven steps to problem solving.

Credit: 1.0 Educational Contact Hour
Price: $49 for Members | $99 for Non-Members

 

KnowledgeLab 2017: CPR: A Customer and Employee Engagement Model
KnowledgeLab 2017: CPR: A Customer and Employee Engagement Model


KnowledgeLab 2017 Breakout Session Recording: 
"CPR: A Customer and Employee Engagement Model"

Presented by Joseph Gerard Keary, Sr, MS, MBA

Developing the concept of CPR - not cardiopulmonary resuscitation, but rather Courtesy, Professionalism and Respect - adapted from the NYC Police Department, to show its application to our customer and employee engagement programs. By developing ourselves and our staff in this model, we can engender deeper engagement from our customers (internal and external) and staff. After viewing this session, participants will be able to:

  • Develop the terms Courtesy, Professionalism and Respect as characteristics of effective laboratory staff and leaders and the role these have in patient care.
  • Discuss the specific attributes of each of these terms and how we can enhance our relationships with other departments and our patients by focusing on these three words.
  • Support the concept of the laboratory value equation by showing how Courtesy, Professionalism and Respect are able to improve our internal view of ourselves and the view that others have of the laboratory.

Credit: 1.0 Educational Contact Hour
Price: $49 for Members | $99 for Non-Members

 

KnowledgeLab 2017: Cultivating a Culture of Quality
KnowledgeLab 2017: Cultivating a Culture of Quality


KnowledgeLab 2017 Breakout Session Recording: 
"Cultivating a Culture of Quality"

Presented by Jennifer Dawson, MHA, LSSBB, DLM(ASCP)

This session explores essential attributes to achieving a culture of quality in a laboratory, several of which are required for ISO 15189 conformance. Many organizations establish quality objectives, but true effectiveness requires a commitment to various cultural elements including leadership, a compelling quality policy, expected behaviors and complementary performance metrics and incentives.

After viewing this session, participants will be able to:

  • Learn fundamental principles for fostering a culture of quality, including systems thinking, Just CultureTM and Cost of Poor Quality.
  • Review an example of a successful quality program, which includes proactive electronic event reporting, employee recognition for quality, director and tech level quality committees, incorporation of ISO 15189 and Lean Six Sigma and QMS heatmaps.
  • Describe steps that can be taken to foster a culture of quality in the laboratory.

Credit: 1.0 Educational Contact Hour
Price: $49 for Members | $99 for Non-Members

 

KnowledgeLab 2017: Military Health System Strategic Updates
KnowledgeLab 2017: Military Health System Strategic Updates


KnowledgeLab 2017 General Session Recording: 
"Military Health System Strategic Updates"

Presented by Brigadier General Dienst

The mission of the Defense Health Agency (DHA) is to be a joint, integrated Combat Support Agency that enables the Army, Navy, and Air Force medical services to provide a medically ready force and ready the medical force to Combatant Commands in both peacetime and wartime. The DHA supports delivery of integrated, affordable, and high quality health services to Military Health System (MHS) beneficiaries and is responsible for driving greater integration of clinical and business processes across the MHS. Brigadier General Dienst will reviews current strategies and initiatives of the DHA as it pertains to implementing shared services with common measurement of outcomes; enabling rapid adoption of proven practices, helping reduce unwanted variation, improving the coordination of care across time and treatment venues and exercising management responsibility for joint shared services and health plans. Brigadier General Dienst introduces specific Department of Defense (DoD) Laboratory Medicine initiatives as they pertain to DHA's strategic plans.

After viewing this session, participants will be able to:

  • Articulate the mission of the defense health agency
  • Demonstrate understanding of the integrated delivery of the DHA, which supports affordable, high quality health care to military services.

Credit: 1.0 Educational Contact Hour
Price: $49 for Members | $99 for Non-Members

 

2016 KnowledgeLab Recording Package

KnowledgeLab 2016: Full Recording Package
KnowledgeLab 2016: Full Recording Package

The set of 6 recordings can be purchased for $79 ($99 for non-members). Sessions include:

  • Leadership Development - A Core Competency for Every Laboratory Manager – Calvin Guyer , MS, CFP, CPC, Cleaver Company
  • Leveraging Adaptive Leadership Theory in the Laboratory – Jason Majorowicz, MBA, Mayo Clinic
  • Know When to Hold Them, Know When to Fold Them...Dealing With Difficult Employees – Tony Kurec , MS, H(ASCP)DLM, SUNY Upstate Medical University
  • Test Utilization Strategies at UnityPoint Health - Carol Collingsworth, MBA, MT(ASCP)SC, UnityPoint Health, St. Luke's Hospital
  • Monday Morning General Session Keynote: How to Survive the Stress of Life in the 21st Century: Insider Tips to Go the Distance - Edward T. Creagan, M.D., F.A.A.H.P.M.
  • Closing General Session Keynote: Clinical Laboratory Management in the Military Health System - Col. Brian Casleton, MLS (ASCP)CM, SBBCM, MS, MBA, US Air Force, Col. Kris Calero, US Army and CDR Adrian Gaskin, US Navy

6.0 Educational Contact Hours

Price: $229 for members | $339 for non-members

 

2016 KnowledgeLab Individual Recording Sessions

KnowledgeLab 2016: Clinical Laboratory Management in the Military Health System
KnowledgeLab 2016: Clinical Laboratory Management in the Military Health System

Presented by: Col. Brian Casleton, MLS (ASCP)CM, SBBCM, MS, MBA, USAF; Col. Kris Calero, US Army; CDR Adrian Gaskin, US Navy

Col. Brian Castelton, US Air Force, Col. Kris Calero, US Army and CDR Adrian Gaskin, US Navy, will provide an overview of laboratory medicine within the Military Health System (MHS) and Department of Defense (DoD). Panel members will share their experiences, challenges and solutions for laboratory management; from laboratory managers and directors that rotate every 2-4 years; a staff made up of very junior military laboratory technicians with a civilian personnel backbone; strategies to ensure we comply with regulatory requirements; cost effective management; deployments; and overseas operations.

After viewing this session, participants will be able to: 

  • Develop an understanding of personnel challenges facing military laboratory medicine.
  • Identify the complexities of transforming stateside fixed facility clinical lab capabilities to austere deployed environments.
  • Learn the entry requirements for each service and some of the differences in how they ensure regulatory compliance in a variety of locations.

1.0 Educational Contact Hours

Price: $49 for members | $99 for non-members

 

 

KnowledgeLab 2016: Leveraging Adaptive Leadership Theory in the Laboratory
KnowledgeLab 2016: Leveraging Adaptive Leadership Theory in the Laboratory

Presented by: Jason R. Majorowicz, MBA, Quality Management Coordinator, Department of Laboratory Medicine and Pathology, Mayo Clinic

Adaptive Leadership is a leadership model developed by Ron Heifetz and Marty Linsky at Harvard University’s John F. Kennedy School of Government. Adaptive leadership helps organizations adapt and succeed in difficult environments by challenging the status quo and focusing on the problems that require people to change their habits, workflows and thought processes.

This session will explore the practice of adaptive leadership and how the practice differs from management. Participants will learn adaptive leadership techniques enabling attendees to recognize underlying problems in their work areas and lead adaptive change efforts in their organizations.

After viewing this session, participants will be able to: 

  • Describe the difference between adaptive and technical challenges.
  • Summarize the core elements of leading successful adaptive change initiatives.
  • Identify the hazards of leading adaptive change efforts.

 

1.0 Educational Contact Hours

Price: $49 for members | $99 for non-members

 

 

KnowledgeLab 2016: Leadership Development - A Core Competency for Every Laboratory Manager
KnowledgeLab 2016: Leadership Development - A Core Competency for Every Laboratory Manager

Presented by: Calvin Guyer, MS, CFP, CPC, Practice Leader, Cleaver Company

Study after study has shown that succession planning, and by extension leadership development, is among the greatest weakness of most organizations. The healthcare sector is in a war for top talent. You are competing with higher paying positions in the business and government sectors. This presentation will provide insight into how to get the right people on the bus in the right seats on the bus so that your organization can attain its full potential in the marketplace.

After viewing this session, participants will be able to: 

  • Describe one methodology, comprised of three distinct archetypes, to identify high potential leaders from your internal candidates.
  • Analyze a framework for an intentional leadership development program focused on existing internal talent.
  • Incorporate a few simple ideas to increase employee engagement, develop emotional intelligence, and cultivate your talent pipeline.

1.0 Educational Contact Hours

Price: $49 for members | $99 for non-members

 

 

 

KnowledgeLab 2016: Test Utilization Strategies at UnityPoint Health
KnowledgeLab 2016: Test Utilization Strategies at UnityPoint Health

Presented by: Carol Collingsworth, MBA, MT(ASCP)SC, Director, UnityPoint Health, St. Luke’s Hospital

Test Utilization is a strategy for performing appropriate laboratory and pathology testing with the goal of providing high-quality, cost-effective patient care. The knowledge gained from test utilization strategies can be used by the laboratory and shared with physicians to ensure that correct tests are ordered for the correct patients, best test methodologies are utilized, and accuracy and quality remain high, ensuring the best medical care. Interest in Test Utilization has grown over the recent months, partly due to the significant increase in the number of new proprietary and genetic tests with four-figure prices, as well as a renewed focus on Utilization Management in the inpatient setting. The UnityPoint Health Laboratory Affinity Group is composed of UnityPoint Health Affiliate members and was created as a governing council for laboratory and pathology services offered at UPH. The group reports to the UPH senior leadership team through an executive sponsor. Our mission is to support the UPH strategy of System Sustainability (Ensure financial viability through a culture of financial discipline and adoption of best practices in both critical patient care and business processes). To that end we have identified Test Utilization Management as a critical initiative.

After viewing this session, participants will be able to: 

  • Outline key strategies used at UnityPoint Health to help drive appropriate test utilization at time of order entry, including the implementation of Epic Best Practice Alerts, deployment of laboratory driven testing algorithms, and development of appropriate Epic order sets.
  • Illustrate the value of partnering with a strong analytics team to enable data-driven conversations and decision making, identify actionable opportunities for the removal of waste from care delivery processes and drive culture forward by bringing forth new opportunities, skillsets, and data points.
  • Recommend the development of a local Laboratory Utilization Committee to provide oversight and guidance on use of laboratory diagnostic services in a manner that improves patient care, optimizes test use and reduces total cost of care.

1.0 Educational Contact Hours

Price: $49 for members | $99 for non-members

 

 

KnowledgeLab 2016: Know When to Hold Them, Know When to Fold Them...Dealing With Difficult Employees
KnowledgeLab 2016: Know When to Hold Them, Know When to Fold Them...Dealing With Difficult Employees

Presented by: Tony Kurec, MS, H(ASCP)DLM, Clinical Associate Professor, SUNY Upstate Medical University

Human resources is one of the most difficult and often time consuming areas of laboratory management. Over time, some employees can become complacent or disengaged with their job creating a tense work place, making them, and perhaps others, unhappy employees. Key to good management is good leaders. Leaders, who are perceptive enough to identify talent in those who otherwise appear to be problem employees, who listen, observe, and communicate appropriately showing concern and resolving issues in a confident manner. Good leaders recognize when they have to be supportive rather than being direct with employees.

Good leaders need to recognize potential problem employees early on, starting at the time of recruitment. By preparing documents the job responsibilities sets the stage for the clear and concise understanding by the employee of what is expected from them and what the employee can expect from their employer.

Developing a process that objectively looks at potential new hires is important in order to fairly assess and select the kind of employee that appears to be a good fit for the laboratory. One also must keep in mind there are some legal issues that have to be considered in order to avoid repercussions. This also applies to letting an employee go when all efforts to resolve employee problems fail. Though an employee may not be at a desired competency level or have some other non-resolvable issue, terminating without prejudice and comprehensive documentation could lead to a prolonged and unpleasant legal battle.

When disciplining and potentially dismissing a difficult employee, consider ways of not punishing the individual, but rather what you can do to help that person move to a higher level of competency. Consider time, effort, cost, morale, and/or other environmental issues that will have to be dealt with in letting an individual go. Conversely, consider what happens if you do nothing and allow a troublesome employee to continue. Balance the pros and cons to ensure a just decision is made.

  • Understanding personality differences based on gender, culture, ethnicity, and other social influences.
  • Learn the five key components of becoming a good leader.
  • Identify interviewing essentials that can impact good employee selection.
  • Apply learned communication skills when dealing with a problem employee.
  • What steps should be taken when implementing progressive discipline.
  • Assess the three stages of problem situations and how they might apply to resolving them.
  • Learn the legal basics when terminating an employee.

 

1.0 Educational Contact Hours

Price: $49 for members | $99 for non-members

 

 

KnowledgeLab 2016: Monday Morning General Session Keynote: How to Survive the Stress of Life
KnowledgeLab 2016: Monday Morning General Session Keynote: How to Survive the Stress of Life

Presented by: Edward T. Creagan, M.D., F.A.A.H.P.M.

Our lifestyles are killing us. Most studies state approximately 70% of professionals are "fried" at the end of the day. More of us are taking antidepressants and seeking psychiatric care than any time in history. In a serious yet humorous manner, Dr. Creagan will share with the "insider's recipe" to go the distance in today's environment. He will emphasize the biology, psychology, spirituality and sociology of stress. He will share with us practical, user-friendly approaches that can be implemented today so that we can continue to bring our gifts and skills to our personal and medical communities. No one has a greater stake in our health and well-being than we do. Dr. Creagan will emphasize that the best way to predict the future is to create the future. With his insights and experiences, we can create a future of health, peace, prosperity and serenity. He is the author of the fully revised second edition of his triple award-winning book in collaboration with Sandy Wendel, M.D., How Not to Be My Patient: A Physician’s Secrets for Staying Healthy and Surviving Any Diagnosis.

After viewing this session, particpants will be able to: 

  • Understand the magnitude of burnout in our professions and communities.
  • Be empowered to integrate life-saving sleep recommendations into daily lives.
  • Recognize the tyranny of technology and the myth, fallacy of "multi tasking."

1.0 Educational Contact Hours

Price: $49 for members | $99 for non-members

 

 

2015 KnowledgeLab Recording Package

Package Title Contact Hours Details
$79 ($99 for non-members) General Session Package 4.0 Includes all four general sessions from Monday, Tuesday, and Wednesday
$79 ($99 for non-membersmembers) Laboratory Leadership Package 4.0 Includes select breakout sessions specifically related to leadership in the laboratory
$179 ($199 for non-members)Ultimate Conference Session Package  15.5 BEST VALUE! Includes all four general sessions, the laboratory leadership package sessions, PLUS 12 additional breakout sessions. 

KnowledgeLab 2015 Ultimate Conference Session Package
KnowledgeLab 2015 Ultimate Conference Session Package

Includes the four General Sessions from KnowledgeLab 2015 plus 16 additional breakout sessions:

  • Monday Morning General Session: Military Perspectives on an Integrated, Affordable, High-Quality Health Service:Lessons for Civilian Clinical Laboratories
  •  Tuesday Morning General Session: The Post-Analytic Phase of Laboratory Testing-Whens it Over and How do We Optimize it? - Dr. Michael Kanter
  • Increasing Clinical Effectiveness Abstract Presentations
  • Closing General Session: Why Healthcare's Evolution Creates Opportunity to Redefine the Value of Clinical Labs - Robert Michel 

Breakout Sessions:

  • Developing Your Leadership Style 
  • Strategies for an Impactful Diversity & Inclusion Program 
  • Project Managment in the Laboratory Envionrnment
  • Test Utilization Management: An Update from the Trenches
  • Will Health Care Plans Kill the Laboratory Outreach Program?
  • Closing the Personnel and Financial Gaps to bring Mass Spectrometry to Clinical Labs 
  • How to Manage Lab Error and Pass Proficiency Testing
  • Influencing Your Leadership Team
  • Implementing a Laboratory IT-driven Approach to Improving Patient Outcomes
  • Operation Enduring Freedom (OEF) Blood/Blood Products Management Experience
  • Intelligent Business Using Business Intelligence
  • Planning for the Implementation of a Lean Laboratory
  • The Patient Experience 
  • Strategies for Successful Point of Care Program 

15.5 Educational Contact Hours

Price: $179 for members | $1599 for non-members

 

 

 

KnowledgeLab 2015 Individual Recording Sessions

KL 15 Course: Strategies for an Impactful Diversity and Inclusion Program
KL 15 Course: Strategies for an Impactful Diversity and Inclusion Program

Diversity and Inclusion is imperative for success in today's global economy. Many organizations realize the value in hiring and retaining a diverse workforce that represents the communities and customers they serve. However, it remains a challenge for business leaders to design and implement a successful, cohesive diversity and inclusion program without overhauling its entire business model. How do you make the program intentional and structured? How do you ensure the program is inclusive in its scope? How do you measure what really matters?

This presentation will help leaders answer an abundance of questions around designing and implementing a world class diversity and inclusion program that will enhance their ongoing recruitment, assimilation and employee engagement practices.

After this session, participant will be able to:

  • Describe the unique and varied characteristics of a diverse and inclusive workforce and communicate the business case for a robust diversity and inclusion program.
  • Implement strategies to hire employees of different backgrounds including ethnic, cultural and other unique characteristics and implement programs that will shift diversity from a crucial conversation to a culture of inclusion.
  • Utilize program tools to improve productivity, employee morale and reduce the risk of discrimination claims and establish metrics to measure the impact of the diversity and inclusion program.

1.5 Educational Contact Hours

Price: $49 for members | $79 for non-members

 

 

KL 15 Course: Project Management in the Laboratory Environment
KL 15 Course: Project Management in the Laboratory Environment

A presentation on the drivers and attributes of successful project management in the healthcare/Laboratory environment. The presentation will illustrate and discuss how project management in healthcare differs from traditional project management activities.

After this session, participant will be able to:

  • Learn the essentials for project planning and scope definition..
  • Learn how to define success and how to determine when a project is actually done.
  • Learn the basics for assembling and presenting a project budget.

1.0 Educational Contact Hours

Price: $49 for members | $79 for non-members

 

 

KL 15 Course: Planning Lean Laboratory
KL 15 Course: Planning Lean Laboratory

After we determined the best Lean design for our laboratory, we began to develop a plan that would allow us to implement the design while keeping our existing laboratory fully functional and able to provide uninterrupted patient care. To assist us in this endeavor, we used software that allowed us to simulate every step of the implementation of the Lean lab. In taking this approach, we were able to proactively foresee potential problems with the transition and plan accordingly. To date, we have successfully used this method to implement Lean designs in four of our network laboratories.

After this session, participant will be able to:

  • Two software programs (Microsoft Visio and Open Office Draw) will be presented for evaluation on their ability to simulate a transition to a Lean laboratory.
  • The audience will recognize the benefit of the Lean simulation in helping to predict the limitation or success of a given laboratory design.
  • The audience will recognize the benefit of the Lean simulation in helping to determine implementation time periods and the parties that must be involved in order for the implementation to be a success.

1.0 Educational Contact Hours

Price: $49 for members | $79 for non-members

 

 

KL 15 Course: Operation Enduring Freedom
KL 15 Course: Operation Enduring Freedom

Three Commanders' perspective on challenges faced before, during, and after deployment. Facing blood banking challenges in austere environment to meet or exceed FDA/AABB Standards. Change of practices and procedures during three rotations, evolution of 'Vampire Program', and prospective expectations of blood support in future operations (such as frozen blood deglyc, emergency whole blood/walking blood bank training of medical personnel, rapid testing capability, and apheresis collection).

After this session, participant will be able to:

  • Updates to blood support for Trauma Management and how this can be used both in and out of combat applications to include blood products on emergency transportation vehicles.
  • Best practices on how to meet FDA/AABB requirements for blood storage in austere environments.
  • How to work with blood programs of other nations.

1.5 Educational Contact Hours

Price: $49 for members | $79 for non-members

 

 

KL 15 Course: Military Perspectives on an Integrated, Affordable, High Quality Health Service
KL 15 Course: Military Perspectives on an Integrated, Affordable, High Quality Health Service

After this session, participant will be able to:

  • Discuss the relationship between the civilian and military laboratories.
  • Identify specifics of how laboratories can serve as key collaborators and leaders in effecting change within both military and civilian health systems
  • Articulate the qualities of the DHA health plan and how they have achieved an integrated, affordable, and high quality military health service through collaboration within the system, communication of shared goals and a commitment to leadership by all contributors to the process

2.0 Educational Contact Hours

Price: $49 for members | $79 for non-members

 

 

KL 15 Course: Intelligent Business Using Business Intelligence
KL 15 Course: Intelligent Business Using Business Intelligence

With reduced reimbursement Laboratories are under increasing pressure to optimize business practices, improve utilization and cut costs. Business intelligence (BI) is a set of computer-based tools that provide organized, well structured and understandable views of laboratory operational and financial data. BI can greatly assist management to better understand their laboratory operations and make well founded, prudent decisions to meet laboratory objectives. This presentation will describe the characteristics of BI, provide examples of BI capabilities and offer guidelines for the election of a BI system for your laboratory.

After this session, participant will be able to:

  • Determine the potential value and benefits of business intelligence for their laboratory.
  • Assess and evaluate the characteristics and capabilities of various BI alternatives
  • Describe the key differentiators in selecting the best fit business intelligence system for your laboratory

1.5 Educational Contact Hours

Price: $49 for members | $79 for non-members

 

 

KL 15 Course: Influencing Your Leadership Team
KL 15 Course: Influencing Your Leadership Team

Your effectiveness as a laboratory manager is dependent on your ability to influence your leadership team. It is important for you to recognize your role in creating a healthy leadership team and to understand each individual member's perspectives. You can then tap into various approach styles to successfully influence decision making. The presentation will draw from over 30 years of experience working with C-level health care teams in all 50 states.

After this session, participant will be able to:

  • Identify the key attributes of health leadership teams
  • Recognize the perspectives of the individual team members
  • Employ proven techniques to enhance influence

1.5 Educational Contact Hours

Price: $49 for members | $79 for non-members

 

 

KL 15 Course: How to Manage Lab Error
KL 15 Course: How to Manage Lab Error

This topic is targeted for laboratorians who are interested in establishing successful strategies to prevent proficiency testing failures. These strategies are based on comparing the analytic error of a subject method to the medically allowable error for the analyte being measured. The goal of this short topic is to reinforce PT basics, offer troubleshooting guidelines, incorporate PT into a total performance improvement package, and suggest prevention as a proactive approach. It will review appropriate quality control ranges and then determine the acceptability of a range using a Westgard Method Decision Chart.

After this session, participant will be able to:

  • Be able to discuss proficiency testing (PT) basics
  • Be able to utilize troubleshooting guidelines
  • Be able to propose 1/3 total error allowed, discuss Six Sigma, and reduce lab error

1.5 Educational Contact Hours

Price: $49 for members | $79 for non-members

 

 

KL 15 Course: Implementing a Laboratory IT-Driven Approach to Improving Patient Outcomes
KL 15 Course: Implementing a Laboratory IT-Driven Approach to Improving Patient Outcomes

An extension of the Tuesday keynote at KnowledgeLab 2015, learn in depth how to improve patient outcomes using a specific IT approach!

After this session, participant will be able to:

  • Understand the magnitude of errors due to failure to follow up abnormal laboratory tests
  • Measure magnitude of errors in a population
  • Understand the role of the laboratory professional in mitigating errors due to failure to follow up abnormal lab tests.

1.5 Educational Contact Hours

Price: $49 for members | $79 for non-members

 

 

KL 15 Course: Five Interventions to Save Money and Satisfy Patients
KL 15 Course: Five Interventions to Save Money and Satisfy Patients

Attendees will learn why laboratory test utilization is useful in the current health care environment. They will be introduced to one effective program and the five interventions used by this program. They will learn how to establish a committee to implement test utilization, and they will be introduced to a launch plan for introducing a similar plan at their own facilities.

After this session, participant will be able to:

  • At the end of this session, participants will be able to identify five potential interventions used to optimize laboratory test utilization, including thier impact on patient satisfaction and laboratory costs.
  • At the end of this session, participants will be able to initiate the process of developing a test utilization committee to implement test utilization interventions.
  • At the end of this session, participants will be able to outline the steps necessary to launch a test utilization program after a committee is established.

1.0 Educational Contact Hours

Price: $49 for members | $79 for non-members

 

 

KL 15 Course: Engaging Staff in EHR Implementation and Reducing Risk
KL 15 Course: Engaging Staff in EHR Implementation and Reducing Risk

Learn about electronic health records (EHRs) and the activities of CDC’s Laboratory Health Information Technology (LabHIT) Team, including the recent report, “The Essential Role of Laboratory Professionals: Ensuring the Safety and Effectiveness of Laboratory Data in Electronic Health Record Systems.” Learn the steps you can take to evaluate EHR and collaborate with healthcare leaders to address identified concerns.

After this session, participant will be able to:

  • List examples of unintended consequences for patients associated with laboratory data in EHRs and locate guidance and options to address identified EHR concerns
  • Describe actions laboratory leaders can take to support engagement of clinical subject matter experts in EHR development, implementation and assessment
  • Identify resources available to empower staff to assess patient identification, computerized provider order entry (CPOE) and test result reporting using the Safety Assurance Factors for EHR Resilience (SAFER) Guides

1.5 Educational Contact Hours

Price: $49 for members | $79 for non-members

 

 

KL 15 Course: Developing Your Leadership Style
KL 15 Course: Developing Your Leadership Style

This presentation defines leadership, discusses developing a personal leadership style, strategic Leadership, creating other leaders and generational Leadership.

Through this presentation, attendees will gain knowledge to be applied in the development and management of human resources which resulting in more efficient laboratory operations.

After this session, participant will be able to:

  • List 3 qualities of an effective leader.
  • Understand your personal style of leadership.
  • Learn decision-making and strategic leadership skills.

1.0 Educational Contact Hours

Price: $49 for members | $79 for non-members

 

 

KL 15 Course: Closing the Personnel Gap
KL 15 Course: Closing the Personnel Gap

The increasing application of mass spectrometry in clinical analysis has brought a tremendous amount of excitement as well as apprehension in the field of clinical chemistry. Although mass spectrometry has been used in clinical labs for decades, it is mainly focused on specialized tests (e.g., neonatal screening and metabolic disorders). Pathologists and medical technologists have had very limited access to this important technique and unfamiliarity of the technology leads to apprehension.

This recording will introduce the fundamental principles of LC-MS/MS and its evolving applications in clinical laboratories. This session provides an opportunity for the audience to become familiar with the fundamental principles of the most common used clinical mass spectrometers and their major applications. I will focus most of the discussions on other non-technical considerations such as staffing, space and budgeting related to this technology. The cost of LC-MS/MS is another major obstacle to bringing it in house. LC-MS/MS are very expensive instruments and typically requires capital instrument approval. This session will discuss how to build a business plan and communicate that information effectively with the administrative team to obtain financial approval of the instrument.

After this session, participant will be able to:

  • Describe the fundamental principles of clinical mass spectrometers.
  • Discuss the essential considerations to bring LC-MS/MS to clinical laboratories.
  • Apply effective approaches in communications with the administrative team about the financial implications of LC-MS/MS on clinical operations.

1.5 Educational Contact Hours

Price: $49 for members | $79 for non-members

 

KL 15 Course: Strategies for Successful Point of Care Programs
KL 15 Course: Strategies for Successful Point of Care Programs

The report published in 2000 by the Institute of Medicine titled "To Err is Human" (2000, National Academies Press) estimated that as many as 98,000 hospitalized patients die from preventable medical errors in the U.S. A more recent study published in the Journal of Patient Safety (James, John T. Journal of Patient Safety. 9(3):122-128, September 2013) estimates that more than 400,000 patients suffer a premature death due to preventable harm in hospitals. Recent high profile cases reiterate that Military Medical Treatment Facilities are not immune to the same types of quality issues present in civilian facilities. It is more important than ever that patient safety and quality are integrated into all areas of the laboratory to include Point-of-Care Testing. As technology advances and healthcare moves toward more patient centered models, Point-of-Care Testing (POCT) will continue to expand at a rapid pace. Compliance and quality issues in POCT typically require unique solutions. While this presentation spotlights challenges particularly in Military Medical Treatment Facilities, this presentation is applicable to all facilities seeking efficient operations. Laboratory professionals must employ strategies to successfully implement and maintain a viable POCT program. Laboratory professionals must also be able to guide organizational leaders to make appropriate choices before implementing or expanding POCT.

After this session, participant will be able to:

  • Discuss common POCT misconceptions
  • Identify POCT challenges
  • Discuss tips and strategies for managing a successful POCT Program

1.5 Educational Contact Hours

Price: $49 for members | $79 for non-members

 

 

KL 15 Course: Will Health Plans Kill the Laboratory Outreach Program
KL 15 Course: Will Health Plans Kill the Laboratory Outreach Program

Across the US, many community-based laboratories are experiencing erosion of their outreach program volumes and revenue. This erosion is largely due to the lack of access to insurance contracts and/or aggressive steerage campaigns launched by insurance companies. Health plans are directing laboratory outreach testing to “in-network” laboratories, and as patients become more educated about healthcare costs, the role of payer contracting for outreach laboratory testing will increase.

How can a community-based laboratory compete with larger entities when health plans are cost-conscious and consumers have commoditized testing? Is there differentiation beyond test cost, and how can laboratories convey this value to payers? This session will highlight strategies that community-based laboratories can use to overcome local and regional challenges related to health plan contracting.

This session will use an interactive polling system so that attendees will share their own experience and learn from peers.

After this session, participant will be able to:

  • Describe emerging payer trends in today’s healthcare environment
  • Identify ways that health plan contracts impact the laboratory outreach program and influence patient choice
  • Recognize alternative solutions to achieve payer contracting success and continued outreach program growth

1.5 Educational Contact Hours

Price: $49 for members | $79 for non-members

 

 

KL 15 Course: Why Healthcare’s Evolution Creates Opportunity to Redefine the Value of Clinical
KL 15 Course: Why Healthcare’s Evolution Creates Opportunity to Redefine the Value of Clinical

Discuss benefits and disadvantages of specific trends and market forces as they relate to laboratory testing. Learn how to Describe different strategies that clinical laboratories can use to maintain access to patient specimens in a financially-sustainable manner.

Finally, listeners will Identify the likely business and operational models for clinical laboratory testing and anatomic pathology that are expected to emerge as healthcare reforms proceed.

After this session, participant will be able to:

  • Discuss benefits and disadvantages of specific trends and market forces as they relate to laboratory testing.
  • Describe different strategies that clinical laboratories can use to maintain access to patient specimens in a financially-sustainable manner.
  • Identify the likely business and operational models for clinical laboratory testing and anatomic pathology that are expected to emerge as healthcare reforms proceed.

1.0 Educational Contact Hours

Price: $49 for members | $79 for non-members

 

 

KL 15 Course: The Patient Experience
KL 15 Course: The Patient Experience

Enhancing the patient experience with the use of blacklight. DNV Surveyors suggested this should be a best practice.

After this session, participant will be able to:

  • Realize the effectiveness of the tool for reduction of patient anxiety post phlebotomy
  • Consider the impact on staff in the daily routine for use primarily with pediatric patients in making their jobs less stressful
  • Consider the business implications when able to present this option against a competitor.

1.0 Educational Contact Hours

Price: $49 for members | $79 for non-members

 

 

KL 15 Course: The Dream of Automating the Microbiology Lab
KL 15 Course: The Dream of Automating the Microbiology Lab

The clinical microbiology laboratory is not generally known for its swift, automated and high-technology testing capabilities. Additionally, most laboratories claim they do not have the workload to justify microbiology automation. Specimen processing, pathogen identification and antibiotic susceptibility testing all have supposed impediments to automation that are rapidly being overcome by creative companies and researchers. This presentation will introduce attendees to the most current automated microbiology systems, how to justify their purchase, and developing a strategic implementation plan.

After this session, participant will be able to:

  • Identify current and future clinical microbiology automation systems including positive and negative attributes of each.
  • Develop a fiscal and patient outcome justification to introduce automation to your microbiology lab.
  • Discover how to perform strategic planning for implementation of new microbiology testing systems.

1.5 Educational Contact Hours

Price: $49 for members | $79 for non-members

 

 

KL 15 Course: Test Utilization Management An Update from the Trenches
KL 15 Course: Test Utilization Management An Update from the Trenches

The session will describe the experiences of a major pediatric teaching hospital in creating and implementing a strategy for laboratory test utilization management, including the use of active test order review by a genetic counselor, real-time best practice alerts, test cost guidance, the use of a formulary approach under the guidance of a special medical staff committee, and more. The primary focus will be upon the use of real-life examples, to provide attendees with specific guidance on proven strategies that can help them to better manage their test utilization and costs.

After this session, participant will be able to:

  • Understand the approach necessary to establish an effective test utilization management process.
  • Understand and gain insight into real-life, relevant examples of test utilization management that can be applied for use elsewhere.
  • Demonstrate the benefits and importance of implementing test utilization management tools as part of an effective overall resource stewardship strategy.

1.5 Educational Contact Hours

Price: $49 for members | $79 for non-members

 

 

KL 15 Course: Strategies for Successful Point of Care Programs
KL 15 Course: Strategies for Successful Point of Care Programs

The report published in 2000 by the Institute of Medicine titled "To Err is Human" (2000, National Academies Press) estimated that as many as 98,000 hospitalized patients die from preventable medical errors in the U.S. A more recent study published in the Journal of Patient Safety (James, John T. Journal of Patient Safety. 9(3):122-128, September 2013) estimates that more than 400,000 patients suffer a premature death due to preventable harm in hospitals. Recent high profile cases reiterate that Military Medical Treatment Facilities are not immune to the same types of quality issues present in civilian facilities. It is more important than ever that patient safety and quality are integrated into all areas of the laboratory to include Point-of-Care Testing. As technology advances and healthcare moves toward more patient centered models, Point-of-Care Testing (POCT) will continue to expand at a rapid pace. Compliance and quality issues in POCT typically require unique solutions. While this presentation spotlights challenges particularly in Military Medical Treatment Facilities, this presentation is applicable to all facilities seeking efficient operations. Laboratory professionals must employ strategies to successfully implement and maintain a viable POCT program. Laboratory professionals must also be able to guide organizational leaders to make appropriate choices before implementing or expanding POCT.

After this session, participant will be able to:

  • Discuss common POCT misconceptions
  • Identify POCT challenges
  • Discuss tips and strategies for managing a successful POCT Program

1.5 Educational Contact Hours

Price: $49 for members | $79 for non-members