(Converted from ThinkLab 08 session 760)

Wednesday, September 17 | 11:00 AM – 12:30 PM, ET

Today’s clinical world demands its workforce do more with less resources and in a shorter timeframe. In conjunction with this need, more attention has been given to using Six Sigma methodologies to improve patient care and workflow processes, increase efficiencies, and reduce turnaround times. MSH commissioned the first Six Sigma study between the Rapid Response Laboratory and the Emergency Department (ED) to study opportunities to reduce both overall turnaround times and patient length of stay (LOS) in the ED. In this highly informative and insightful session, Vince D’Mello will discuss the study design, measurements used, outcomes achieved and lessons learned from this interdisciplinary project. You will learn how the combination of applying the Six Sigma framework, skillful planning, and strong leadership can result in significant workflow improvements and improved staff inter-relationships between departments.

Presenter: Vince D’Mello,

Administrative Director of Pathology and Laboratory Medicine, Mount Sinai Hospital in Toronto

Vince D’Mello has more than 25 years of experience with a variety of laboratory operations.  His primary responsibility at this time is for laboratory operations, which include clinical, research and teaching services.  The laboratory is accredited by the College of American Pathologists (CAP), American Association of Tissue Banks (AATB) and the Ontario Laboratory Accreditation (OLA) which is based on ISO 15189 requirements.  Over the past few years that Vince has been at MSH, he has played an integral role in promoting the values of providing patient centered, quality focused laboratory services.  Vince has a long standing interest in leading the development of best practices and utilizing meaningful operational benchmarks to achieve service excellence.

Vince has held progressive leadership positions in a variety of laboratory settings which include the private, regulatory and public sectors.  Throughout his career he has successfully integrated operations, implemented leading edge technology that have resulted in measurable outcomes related to improved efficiencies, effectiveness and most importantly patient care services. Vince is a frequently invited speaker on a variety of topics covering leadership, efficiency gains through automation and quality led initiatives.

He is the Past President of the Trillium Chapter of the CLMA, a professional international organization that represents volunteer leaders in clinical systems, whose primary goal is to achieve excellence in the provision of diagnostic services.  During his two-year term as President, the Trillium Chapter was internationally acclaimed by winning the “Chapter Achievement Award” in the first year and the prestigious “Chapter of the Year Award” in the second year.  These honors recognize leadership excellence, well-defined strategic approaches to operations and effective teamwork.

Vince obtained his Bachelor’s degree in Biochemistry from the University of Aberdeen in Scotland and his initial medical laboratory training and certification in England.  He holds certification from the Canadian Society of Medical Laboratory Science.  In addition, he holds Executive Management training certification from the University of Notre Dame (Indiana) and the Schulich School of Business, York University (Toronto).  Vince enjoys travel, squash, tennis, running and has now set his sights on improving his golf game.

All Levels | 1.5 Credit Hours

Member $290 Non-Member $400

*Pricing is per phone line with an unlimited number of participants.

*New for 2008 - A CD of the presentation will no longer be sent to each institution. A new user friendly web site

has been developed that allows all session participants to access the complete presentation online after the live

lecture has concluded! Session participants will be given a special pass code to access the presentation.

Register Online
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