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CLMA is committed to providing resources to enhance patient safety and quality in laboratory medicine. This series of web conferences focuses on the basic skills needed to make improvements; introduction to the new CLMA Good Practice Model, case studies of actual submissions to the MasterMind Web site; and hot topics, including
management of nonconforming events, challenges of the Electronic Health Record, and a status report on
benchmarking to improve quality. Participation in all four web conferences will give you valuable insight into what your peers are doing to reduce errors and improve patient safety. This series was designed with input from
the CLMA Patient Safety and Quality Committee, and we hope that you will enjoy the new knowledge gained
from this resource.
LEAN Basics and Learn from your Peers: CLMA Shared Practices
Wednesday, May 23, 2007 | 3-4:30 p.m. ET
CLMA is listening to our members! This unique web conference combines basic training of Lean concepts and tools along with case study review of real-life examples. The case studies are part of a new CLMA member database called Good Practices, a new online initiative being introduced. We will also share thoughts on how to apply the key learnings within your operation.
Learning objectives:
• To provide a basic introduction to Lean concepts and tools commonly
used in clinical laboratories
• To introduce CLMA’s newest MasterMind value-added member offering -
Good Practices Program
• To review a few selected Good Practices submissions and discuss how
to apply this information to your operation
Presenter: Caroline Ambrose is a Managing Consultant for Healthcare Solutions from Roche Diagnostics. Her area of specialization includes activity-based costing, comprehensive metric targeting, financial analysis, process improvement, Lean manufacturing, Six Sigma and business planning. Prior to joining HCS, Caroline spent seven years in the Laboratory Services Division of Park City Solutions (formerly Chi Laboratory Systems). Her professional experience covers a broad spectrum of disciplines with particular emphasis on data enhancement reporting and financial analysis.
Presenter: Anne Daley is a Senior Managing Consultant for Healthcare Solutions from Roche Diagnostics. Her area of specialization includes laboratory consolidations/acquisitions, staffing structures, leadership development, laboratory design, process improvement and technical standardization. Ms. Daley is a certified Six Sigma Green Belt, Lean Specialist and Business Coach.
Laboratory Nonconforming Event Management Programs: Fundamentals and Applications
Wednesday, July 11, 2007 | 3-4:30 p.m. ET
A problem that goes unreported to those who can fix it is a problem that remains unresolved. In addition,
unreported problems are highly likely to recur. Worse still, recurrence and increasing severity of consequences
may eventually harm the very patients we endeavor to serve. In the quality management arena, problems are known as “nonconforming events” because the problem is due to a need or requirement that went unfulfilled.
This web conference will provide an overview of the important elements of a laboratory nonconforming event
management program.
At the end of this program, you will be able to:
• Explain the importance of a “just culture” in reporting nonconforming events
• Distinguish between remedial, corrective, and preventive actions
• Identify seven elements of a nonconforming event management program
Presenter: Dr. Michael Astion is currently a clinical pathologist who is an Associate Professor and Director of Reference Laboratory Services in the University of Washington Department of Laboratory Medicine. He was an undergraduate at Cornell University and received his M.D. and Ph.D. degrees from the University of Pennsylvania under the auspices of the NIH Medical Scientist Training Program. He has been on the faculty at the University of Washington since 1993. He has authored 20 educational software titles and more than 30 peer-reviewed papers. He is the Editor-In-Chief of Laboratory Errors and Patient Safety, a newsletter dedicated to improving laboratory quality. He is a frequent speaker at professional meetings where he lectures on issues related to
laboratory test interpretation, medical errors, medical informatics, and competency assessment. For his contributions to patient safety, Dr. Astion recently was awarded the 2006 AACC Annual Award for Outstanding Clinical Laboratory Contributions to Patient Safety.
Presenter: Lucia Berte is a consultant for quality system implementation in the health system arena, preparing and presenting training programs on quality system models in laboratory medicine, blood banking, and clinical
systems. She has many years of experience as a laboratory quality assurance director and transfusion service
manager, and has extensive experience as a workshop presenter, teleconference speaker, and author. Lucia is
certified as a medical technologist, a specialist in blood banking, and diplomate in laboratory management by the Board of Registry of the American Society of Clinical Pathology (ASCP). She is also certified as a quality
auditor and quality manager by the American Society for Quality (ASQ).
Patient Safety Issues with the Electronic Health Record
from the Laboratory Perspective
Wednesday, August 22, 2007 | 3-4:30 p.m. ET
Health-care organizations are rushing to implement the Electronic Health Record (EHR). Implementation of an EHR involves new challenges for the laboratory community, particularly as the EHR incorporates multi-facility logic. Patient safety issues must be addressed to ensure that patient care and outcomes are not compromised.
Participants will have an understanding of:
• Preanalytical areas of concern such as date of collection and ordering
• Meeting CLIA and accreditation requirements for reporting
(e.g. what constitutes the medical record and what is required information
for accurate clinician interpretation)
• Display issues, particularly when importing results from multiple
performing labs
• Display issues of outside lab information integrated with system-
performed lab results
Presenter: Teresa Darcy M.D., M.M.M., is Medical Director of Clinical Laboratories for the University of Wisconsin (UW) Hospital and Clinics and the University of Wisconsin Medical Foundation. She also serves as Medical Director for the University of Wisconsin, Madison Clinical Laboratory Scientist Program. Dr. Darcy is Board certified in Anatomic and Clinical Pathology. She received a Master of Medical Management degree from the University of Southern California, Marshall School of Business. Her experience in clinical laboratories over the past 20 years includes laboratories in 10-bed critical access hospital laboratories, physician office laboratories, point-of-care programs, outreach laboratory services and multi-facility, university-based teaching hospitals. The clinical laboratories of the UW Hospital and Clinics and UW Medical Foundation operate more than 50 CLIA-licensed laboratories, producing more than 4 million patient reportable results annually.
Presenter: Julie Gayken is the Administrative Director of Laboratory Services in Anatomic and Clinical Pathology at Regions Hospital in St. Paul, Minnesota. Regions Hospital is the primary hospital for the HealthPartners Health Care System based in Bloomington, Minnesota. She is the current Chair of the CLMA Patient Safety & Quality Committee and is a participant in the Centers for Disease Control and Prevention (CDC) expert workgroup that is developing a process for evaluating best practices in laboratory medicine. Ms. Gayken can be reached at julie.a.gayken@healthpartners.com.
Status of Benchmarking in Laboratory Medicine
Wednesday, October 10, 2007 | 3-4:30 p.m. ET
This web conference is designed to update the listener on the current status of efforts to benchmark patient safety and quality practices in clinical laboratories. The ultimate benefit of sharing good practices is to move toward the creation of behavior/ activities that result in improved patient safety and better health outcomes. From good
practices come best practices that are measurable and sustainable. It is important to stay informed on the status of benchmarking in laboratory medicine.
Participants will have an understanding of:
• The current state of evidence supporting what is considered to be
quality laboratory practices
• What needs to be done by the laboratory community to move
to benchmarked best practices
• How laboratory professionals can make direct performance
improvement activities based on evidence-based best practices
Presenter: Teresa Darcy M.D., M.M.M., is Medical Director of Clinical Laboratories for the University of Wisconsin (UW) Hospital and Clinics and the University of Wisconsin Medical Foundation. She also serves as Medical Director for the University of Wisconsin, Madison Clinical Laboratory Scientist Program. Dr. Darcy is Board certified in Anatomic and Clinical Pathology. She received a Master of Medical Management degree from the University of Southern California, Marshall School of Business. Her experience in clinical laboratories over the past 20 years includes laboratories in 10-bed critical access hospital laboratories, physician office laboratories, point-of-care programs, outreach laboratory services and multi-facility, university-based teaching hospitals. The clinical laboratories of the UW Hospital and Clinics and UW Medical Foundation operate more than 50 CLIA-licensed laboratories, producing more than 4 million patient reportable results annually.
Format: Four 90-minute web conferences
Pricing:
All 4 Modules: Member $849 Nonmember $999
Single Module: Member $249 Nonmember $399
*Pricing is per phone line with an unlimited number of participants and also includes a CD recording of the program. CDs are mailed approximately 10 days after each program.
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